Two of Taiwan’s international carriers, Starlux Airlines Co (星宇航空) and EVA Airways Corp (長榮航空), have retained the five-star airline rating awarded by international airline review organization Skytrax.
Starlux was awarded the distinction for a second consecutive year, while EVA Air received it for the 11th straight year, Skytrax said in statements released yesterday and on Thursday last week, respectively.
The five-star rating is considered one of the airline industry's highest honors and is awarded following professional audits of airline product and frontline service standards, Skytrax said.
Photo courtesy of Starlux Airlines Co
The ratings are based on in-depth assessments using unified global quality standards rather than customer review scores alone, Skytrax said.
Audits cover airport and onboard products and services, including seating, amenities, food and beverage offerings, in-flight entertainment, cleanliness and the quality of services provided by cabin crew and ground staff.
Starlux is a relatively new Taiwanese carrier offering "excellent product standards" across its First, Business and Economy Class cabins, Skytrax said.
The organization also praised the airline's modern fleet of Airbus A321neo, Airbus A330neo and Airbus A350-900 aircraft, as well as its elevated onboard service standards.
Meanwhile, EVA Air was recognized for the quality of its airport and onboard products and staff service.
EVA Air received high marks for the "quality, efficiency and consistency" of its cabin crew and ground staff, particularly at Taiwan Taoyuan International Airport, Skytrax said.
The organization also highlighted EVA Air's seating, amenities, food and beverage offerings, in-flight entertainment and cleanliness standards across all cabin classes.
The other airlines holding five-star status are ANA All Nippon Airways Co Ltd, Asiana Airlines Inc, Cathay Pacific Airways Ltd, Hainan Airlines Holding Co Ltd, Japan Airlines Co Ltd, Korean Air Lines Co Ltd, Qatar Airways Co and Singapore Airlines Ltd, Skytrax said.
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