Nearly 99 percent of Taiwanese over the age of 16 made voice-over Internet protocol (VoIP) calls last year, with 62.8 minutes being the average call duration, the National Communications Commission said in its 2023 Communications Market Report.
The report, published yesterday, showed that 99.1 percent of respondents used the Line app and 49.2 percent used Facebook Messenger.
Taiwanese made use of Internet-enabled calls an average of 7.33 hours per week, significantly more than their cellphone use of 1.62 hours per week, it said.
Photo: Ting Yi, Taipei Times
More than 50 percent of Taiwanese only have mobile phones as their household communications device, and 25 percent switched from 4G to 5G services, the report said.
Meanwhile, 68.3 percent subscribed to unlimited data services for their mobile devices, which remained the most popular service package in Taiwan, it said.
Users also reported a higher rate of satisfaction with the coverage and quality of cellphone services compared with the previous year, the NCC said.
Cable television, which commanded a 61.7 percent market share, was still favored by television watchers over 16 years of age, it said.
Chunghwa Telecom’s MOD and over-the-top media services accounted for 13.1 percent and 12.9 percent respectively of the market, while terrestrial television had 9.5 percent, it said.
About 72.6 percent of respondents reported using television as their main source of information, while 41.5 percent made use of Web-based aggregation platforms including Yahoo, Google and Line Today, it said.
Furthermore, 38.3 percent of respondents used instant messenger services such as Facebook or Line for information, the NCC said.
Last year, Taiwan’s telecoms sector posted revenue of NT$285.1 billion (US$9.09 billion) after reaping the returns of investments in digital infrastructure and a spike in demand for media during the COVID-19 pandemic, marking the second consecutive year of growth, it said.
The number of fixed broadband Internet accounts grew to 6.55 million, it said.
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