EVA Airways was ranked the eighth-best airline in the world for this year, the only Taiwanese carrier to make it into the top 25 Airline Excellence Awards this year, aviation reviews Web site AirlineRatings.com said on Wednesday.
AirlineRatings.com has a seven-star rating system to evaluate more than 360 airlines around the world every year, EVA Airways said in a statement on Thursday.
“We are delighted that efforts by the entire EVA staff have been recognized by Airline Ratings,” EVA Airways president Clay Sun (孫嘉明) said in the release.
Photo: CNA
During the COVID-19 pandemic, the company identified and adopted services and procedures that enhance and improve personalized airline travel experiences for passengers, Sun said.
These include employing the latest technologies to accelerate digital convenience such as automatic check-in and electronic onboard reading materials such as newspapers and magazines, while also launching new inflight meals created in collaboration with Michelin-rated chefs, he said.
AirlineRatings.com ranked Air New Zealand as the best airline of the year, followed by Qatar Airways and Etihad Airways in second and third.
From fourth to 25th were Korean Air, Singapore Airlines, Qantas, Virgin Australia/Virgin Atlantic, EVA Airways, Cathay Pacific Airways, Emirates, Lufthansa/Swiss, SAS, TAP Portugal, All Nippon Airways, Delta Air Lines, Air Canada, British Airways, Jet Blue, JAL, Vietnam Airlines, Turkish Airlines, Hawaiian Airlines, KLM, Alaska Airlines and United Airlines.
The Airline Excellence Awards, judged by five editors with 180 years of combined industry experience, take into consideration major safety and government audits, with 12 key criteria that include fleet age, passenger reviews, profitability, investment rating, product offerings and staff relations, the airline reviews Web site said.
EVA Airways last month was certified by airline-ranking company Skytrax as a five-star airline for the eighth consecutive year since 2016.
It ranked ninth among the top 20 safest airlines in the world in a survey released in January by AirlineRatings.com.
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