David Chan, a Manchester United soccer fan in Hong Kong, says Hutchison Whampoa Ltd's (和記黃埔) new mobile-phone service doesn't let him track the team's latest goals as closely as he'd like.
"I can barely see the ball," said Chan, a 33-year-old computer engineer who downloads video clips of Manchester United games to his handset.
Other gripes: The phone's battery dies so quickly that he has to carry a spare, Chan said, and switching from the new video-enabled network to the more widely available older network can take more than a minute.
Hong Kong is the seventh market in Hutchison's US$22 billion bet that so-called third-generation (3G) mobile services can make money -- a strategy that hasn't paid off yet in countries such as the UK and Italy. Less than a month after introducing its "3" mobile service in Hong Kong in January, Hutchison cut prices by as much as a third to spur sales.
"It's still too soon for 3G technology," said Paul Chan, a fund manager at Invesco Asia Ltd in Hong Kong. "I'm not betting it will do better in Hong Kong than in Europe. You'd have to believe in a bit of magic."
Hong Kong-based Hutchison, headed by billionaire chairman Li Ka-shing (
The service lets users watch video clips, play games and view Web sites that are downloaded over an Internet connection seven times faster than older mobile networks offer.
Hutchison's third-generation mobile services worldwide posted a HK$3.9 billion (US$500.5 million) loss before tax and interest in the first half of last year because of fewer European subscribers than expected and startup and marketing costs.
The loss may widen to HK$12 billion for the full year and climb to HK$13 billion this year and next, said Danie Schutte, a telecom analyst at CLSA Ltd in Hong Kong.
Li said a year ago he aimed to sign up 1 million high-speed mobile users in both the UK and Italy last year. Combined users in the two markets totaled just 560,000 by year-end after technical glitches caused Motorola Inc and NEC Corp to delay shipping handsets that carry the service.
Poor video quality, difficulty connecting to other networks and short battery life -- phones lose power after about an hour of video downloads -- may deter users from the 3 service in Hong Kong, said Chay Kai Kong, an analyst at Pioneer Investments.
Arun Sarin, chief executive of Vodafone Group Plc, said on Feb. 24 that current 3G services are "unacceptable." The world's No. 1 cellular company plans to introduce the service in the second half of this year.
Services available to 3 users in Hong Kong include movie trailers, local television news and soccer match highlights with a delay of about an hour, adult photos supplied by Playboy Enterprises Inc and video conferencing.
Some users say shortcomings such as limited Internet access don't justify switching to the 3 service from existing mobile networks.
Web-connected mobile phones on existing networks -- known as 2.5G phones -- let users surf the Internet without restrictions, while Hutchison's 3G service limits users to a choice of 12 to 15 Web sites, television channels and other content providers. Users pay for each download beyond what's covered in their monthly subscription package.
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