South Korean e-commerce company Coupang Inc yesterday announced it would offer more than NT$200 million (US$6.39 million) in total compensation to Taiwanese customers after a data breach in November last year that could have impacted up to 200,000 customers in Taiwan.
From March 8, customers could receive an NT$1,000 company gift voucher, it said.
Customers could check their eligibility via the Coupang app, a designated Web site or by calling customer service, it added.
Photo: Bloomberg
The company operated a similar compensation scheme in South Korea, offering vouchers worth 50,000 won (US$34.91) each to the holders of 33.7 million accounts, Reuters reported.
The major breach occurred after a former employee at Coupang obtained customers’ personal information from the company system.
There was no initial evidence that the leak impacted Taiwanese customers, although an investigation is ongoing, Coupang said.
Cybersecurity firm Mandiant said it found in a separate investigation that the former employee had access to personal data from 200,000 Taiwanese customers, including full names, e-mails, phone numbers and delivery addresses.
They could not access sensitive information such as credit card information, passwords or national ID numbers, it said.
Only one Taiwanese customer had their data stored, with the remaining data belonging to South Korean users, Coupang said.
Coupang said it has recovered all devices used by the former employee and initiated a full forensic analysis.
There is no evidence that the data were sold to a third party or misused, and the system has since been updated to ensure no further leaks, it added.
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