Taiwan-based Starlux Airlines Co (星宇航空) has been certified as a five-star airline and named the World's Most Improved Airline by Skytrax, a UK-based airline ratings agency, five years after it launched operations.
The five-star rating, announced at the World Airline Awards in Paris on Tuesday, acknowledges Starlux's outstanding passenger experience, cabin quality and onboard service, the airline said in a statement.
The World's Most Improved Airline award is given to the carrier demonstrating the greatest progress in all performance categories, Skytrax said.
Photo courtesy of Starlux Airlines via CNA
"It shows what we've achieved in just five years with the dedication of our team and the trust of our passengers," said Starlux chief executive officer Glenn Chai (翟健華), who accepted the awards in Paris.
Skytrax chief executive officer Edward Plaisted said that the five-star rating reflects Starlux's "focus on delivering a high-quality passenger experience," especially in cabin comfort and catering, "with a very accomplished service delivery onboard each flight."
Only 11 airlines globally received the five-star certification this year, including Taiwan-based EVA Airways Corp (長榮航空), which has been given five stars for 10 years in a row.
EVA Air also ranked first in the Best Economy Class Airline Catering and World's Cleanest Airline categories, and third in the Best Premium Economy Class Onboard Catering, Best Business Class Airline Comfort Amenities and World's Best Airport Services categories.
Taiwan's flagship carrier, China Airlines Ltd (中華航空), was certified as a four-star airline this year.
Starlux, which launched operations in 2020, made its debut on Skytrax's World's Top 100 Airlines list in 2023, ranking No. 39 globally.
The airline flies to 29 destinations across Asia and North America, including four US cities: Los Angeles, San Francisco, Seattle and Ontario, California.
It plans to launch direct flights to Phoenix, Arizona, in February next year, and become the first carrier to connect Arizona with Asia.
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