Facebook is shutting down its much-maligned Beacon marketing program, launched nearly two years ago amid fanfare only to generate a storm of privacy complaints over the tracking of user activities at partner Web sites.
Facebook agreed to end Beacon and create a foundation to promote online privacy, safety and security as part of a US$9.5 million settlement in a lawsuit over the program. A federal judge in California still must approve the terms.
Meanwhile, Facebook is teaming up with the Nielsen Co to help advertisers grab the attention of the hordes that are spending more of their time at the Internet hangout.
Sheryl Sandberg, Facebook’s chief operating officer, was expected to unveil the new marketing program, called “Nielsen BrandLift,” at an advertising conference yesterday in New York.
Facebook thought the Beacon marketing program would help users keep their friends better informed about their interests while also serving as “trusted referrals” that would help drive more sales to the participating sites. Sprinkled in with status updates and photos were alerts on what items their friends had bought or reviewed.
But users complained that friends could learn of holiday gifts they had bought at the online retailer Overstock.com or learn of the mindless movies for which they had purchased tickets through Fandango.
Users were able to decline tracking on a site-by-site basis, but not systemwide — at least not initially. Many users simply didn’t notice a small warning that appeared on a corner of their Web browsers; the box disappeared after about 20 seconds, after which consent was assumed.
After an uproar, Palo Alto, California-based Facebook ultimately let users turn Beacon off, and CEO Mark Zuckerberg publicly apologized for it.
The service never really caught on, though, and Facebook said late on Friday it agreed to end it as part of the proposed settlement.
The lawsuit was filed in August last year on behalf of 19 users against Facebook, as well as Blockbuster Inc, Fandango, Overstock.com Inc and other companies that used Beacon. It claimed the defendants disclosed users’ personal information for advertising purposes, without their consent.
“We learned a great deal from the Beacon experience,” Facebook spokesman Barry Schnitt said in a statement. “For one, it was underscored how critical it is to provide extensive user control over how information is shared. We also learned how to effectively communicate changes that we make to the user experience.”
Meanwhile, the multi-year partnership with Nielsen marks Facebook’s latest attempt to persuade advertisers to spend more money promoting their brands on the site.
Among other things, Nielsen will develop opt-in polls that attempt to measure Facebook users’ responses to the ads that show up on their pages.
Facebook’s huge audience already has been luring more advertisers to the site. The company is expected to bring in more than US$500 million in revenue this year, Facebook board member Marc Andreessen said.
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