You have just arrived at the hotel after a delayed flight and a half-hour wrangle with the car-hire firm — and then you remember that you have forgotten to pay last month’s credit card bill, and there will be an interest charge if you wait until you are back at base.
But —- hey —- you can do it online and help is at hand. The receptionist is welcoming and helpful. They have Wi-Fi and it is free.
Relieved, you ask for the password. “Oh, you don’t need one,” he replies. “Just type in your room number and click the box.”
Phew! Problem solved. Er, not necessarily.
At this point the human race divides into two groups. Call them sheep and goats.
Sheep are sweet, trusting folks who like to think well of their fellow humans. Surely that helpful receptionist would not knowingly offer a dangerous service.
Also, they find digital technology baffling and intimidating. And they cannot imagine why anything they do online might be of interest to anyone.
Goats, on the other hand, have nasty, suspicious minds. They believe that many of their fellow humans may be up to something. They believe that, in this networked world, only the paranoid survive.
So when they see an open, free Wi-Fi network they smell a rat. And they would never, ever send confidential information via such a channel.
Sadly, in this particular context, the goats are wiser than the sheep.
They know that hotel chains have become a coveted target of hackers.
Many of the industry’s biggest operators have reported data breaches in recent years, including big names such as Hilton, InterContinental, Marriott and Hyatt.
Most of these attacks, according to Bloomberg, are focused on the property management systems (PMS) used by hotel chains to take reservations, issue room keys and store credit card data.
The Bloomberg report, written by Patrick Clark, was based on the exploits of a team of “white hat” hackers, employed to test the security of a particular system.
After plugging the Internet cable from a bedroom’s smart TV into a laptop they got into the hotel’s PMS, which led to the chain owner’s corporate system.
In doing so they gained access to credit card information for several years’ worth of transactions in dozens of hotels — and if they had been crooks the team could have sold the information on the black market, where a Visa card with a high credit limit can fetch up to US$20.
Why are hotels such tempting targets? Partly because their systems are easy to penetrate, technically.
“Hospitality companies long saw technology as antithetical to the human touch that represented good service. The industry’s admirable habit of promoting from the bottom up means it’s not uncommon to find IT executives who started their careers toting luggage. Former bellboys might understand how a hotel works better than a software engineer, but that doesn’t mean they understand network architecture,” Clark wrote.
The vulnerability is also a reflection of an occupational culture. After all, the hotel business is about welcoming guests and trying to anticipate — and satisfy — their needs.
Nowadays, everybody expects to have free Wi-Fi, so why not give them that in the most hassle-free way imaginable? No messing with passwords and cumbersome log-in procedures; just type in the room number and click “OK.”
From a hacker’s perspective, therefore, the hospitality industry looks like a prime opportunity: easy pickings from hotels’ booking records, plus juicy items of personal information from sheep using insecure Wi-Fi networks.
And it is not just hackers who are attracted to these honeypots, by the way.
The director of any intelligence service that has not been inside the internal systems of Trump’s Washington hotel since his election, for example, ought to be summarily fired for incompetence.
In the meantime, what can traveling holidaymakers do to protect themselves? The short answer is to invest in — and install — virtual private network (VPN) software on any device that travels with you.
A VPN functions as an encrypted tunnel to a special server located somewhere on the Internet.
If you connect to the Observer through a VPN, for example, then the VPN server connects to the paper on your behalf, and because all the traffic is encrypted it is gobbledegook to any snooper, which means that you can safely use hotel (and cafe) Wi-Fi networks wherever you go.
The only downside is that such unlimited protection does not come free, alas, so expect to pay an annual fee. (There are some free services, but they have restrictions on data usage or the number of devices or services you can access.)
TechRadar provides a useful guide to the best VPNs.
Remember that only the paranoid survive. And enjoy the rest of your holiday.
South China Sea exercises in July by two United States Navy nuclear-powered aircraft carriers reminds that Taiwan’s history since mid-1950, and as a free nation, is intertwined with that of the aircraft carrier. Eventually Taiwan will host aircraft carriers, either those built under its democratic government or those imposed on its territory by the Chinese Communist Party (CCP) and its People’s Liberation Army Navy (PLAN). By September 1944, a lack of sufficient carrier airpower and land-based airpower persuaded US Army and Navy leaders to forgo an invasion to wrest Taiwan from Japanese control, thereby sparing Taiwanese considerable wartime destruction. But two
This year, India and Taiwan can look back on 25 years of so-called unofficial ties. This provides an occasion to ponder over how they can deepen collaboration and strengthen their relations. This reflection must be free from excitement and agitation caused by the ongoing China-US great power jostling as well as China’s aggressive actions against many of its neighbors, including India. It must be based on long-term trends in bilateral engagement. To begin with, India and Taiwan, thus far, have had relations constituted by various activities, but what needs to be thought about now is whether they can transform their ties
As Taiwan is engulfed in worries about Chinese infiltration, news reports have revealed that power inverters made by China’s Huawei Technologies Co are used in the solar panels on the top of the Legislative Yuan’s Zhenjiang House (鎮江會館) on Zhenjiang Street in Taipei. However, what is even more worrying is that Taiwan’s new national electronic identification card (eID) has been subcontracted to the French security firm and eID maker Idemia, which has not only cooperated with the Chinese Public Security Bureau to manufacture eIDs in China, but also makes the new identification cards being issued in Hong Kong. There might be more
All lives eventually come to an end. Over the years, my friendship with former president Lee Teng-hui (李登輝) had its ups and downs. Lee’s passing was a heavy blow and has left me deeply saddened. We experienced a lot together and the memories have come flooding back. Lee was born several months earlier than me. During World War II, he was studying at Kyoto Imperial University, but halfway through his studies, he was forced to change his name and enter military service. I was studying at Tokyo Imperial University, but went into hiding to avoid military service, and I was later