The Taipei City Government yesterday said it intends to seek NT$100,000 from the operator of the YouBike public bicycle rental system after a failure yesterday evening disrupted services for more than 20,000 users.
The outage began at 6:34pm and affected stations in Taipei, New Taipei City and Taoyuan before services were fully restored after midnight, YouBike Co said.
Taipei Mayor Chiang Wan-an (蔣萬安) said the incident seriously undermined residents’ rights and he had instructed the Taipei City Department of Transportation to impose the maximum penalty for the company’s breach of contractual obligations.
Photo: Tung Kuan-i, Taipei Times
He also demanded a full report and timetable for improvements from the operator.
YouBike said the failure was caused by a software update on Saturday last week that led to abnormal data checks and a surge in server traffic.
The company apologized for the disruption, pledged to optimize its system and said it would offer compensation to affected users.
New Taipei City authorities said they would decide separately whether to impose a penalty, but asked the company to treat trips made during the outage as falling within the 30-minute free-use period.
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