The Consumer Protection Committee today released standard regulations for pet grooming services, stipulating that businesses should clearly explain pricing methods, ask if pets are aggressive and charge an additional fee if pets are left at the shop for an extended period.
With a growing proportion of households adopting pets, more businesses are offering pet grooming services from nail trimming to bathing.
The committee in a news release today announced its new “Standard Contracts for Dog and Cat Grooming Services,” with the Ministry of Agriculture responsible for enforcement.
Photo: Taipei Times
Committee deputy director Chen Hsing-hung (陳星宏) said that the regulations are intended to prevent disputes between consumers and businesses, and balance both parties’ rights.
There were 17 disputes over pet grooming last year, most commonly over unclear pricing, with pet owners asked to pay extra fees before being able to retrieve their pets, Chen said.
The new regulations would be binding to both parties, preventing similar disputes, he said.
Other disputes have arisen because owners failed to pick up their pets on time, inconveniencing the business by leaving pets in their care, Chen said.
The regulations stipulate that businesses may charge late pickup fees and additional care fees if the pet is not picked up by the end of the business day, he said.
The additional daily fee cannot exceed more than three times the original service fee, he added.
The regulations also stipulate contract termination and refund policies, Chen said.
If the service provider is at fault, it must refund the customer within three days, Chen said.
If the service cannot be completed due to unavoidable disasters, any fees already collected must be refunded, he said.
In addition, if the consumer has prepaid for services, but decides not to continue, they may terminate the contract, Chen said.
A processing fee may be charged in such cases, not exceeding NT$1,000 or 5 percent of the total contract amount, he said.
If businesses use a standardized contract, but contravene the provisions, they may be fined NT$30,000 to NT$300,000 if they fail to correct the issue within the given deadline, the committee said.
If they fail to do so again upon a second warning, they may be fined NT$50,000 to NT$500,000, with additional penalties for each subsequent contravention, it said.
Eight Chinese naval vessels and 24 military aircraft were detected crossing the median line of the Taiwan Strait between 6am yesterday and 6am today, the Ministry of National Defense said this morning. The aircraft entered Taiwan’s northern, central, southwestern and eastern air defense identification zones, the ministry said. The armed forces responded with mission aircraft, naval vessels and shore-based missile systems to closely monitor the situation, it added. Eight naval vessels, one official ship and 36 aircraft sorties were spotted in total, the ministry said.
The Ministry of Foreign Affairs (MOFA) today said that if South Korea does not reply appropriately to its request to correct Taiwan’s name on its e-Arrival card system before March 31, it would take corresponding measures to alter how South Korea is labeled on the online Taiwan Arrival Card system. South Korea’s e-Arrival card system lists Taiwan as “China (Taiwan)” in the “point of departure” and “next destination” fields. The ministry said that it changed the nationality for South Koreans on Taiwan’s Alien Resident Certificates from “Korea” to “South Korea” on March 1, in a gesture of goodwill and based on the
Taiwanese officials were shown the first of 66 F-16V fighter jets purchased by Taiwan from the United States, the Ministry of National Defense said yesterday, adding the aircraft has completed an initial flight test and is expected to be delivered later this year. A delegation led by Deputy Minister of National Defense Hsu Szu-chien (徐斯儉) visited Lockheed Martin’s F-16 C/D Block 70 (also known as F-16V) assembly line in South Carolina on March 16 to view the aircraft. The jet will undergo a final acceptance flight in the US before being delivered to Taiwan, the
The New Taipei Metro's Sanyin Line and the eastern extension of the Taipei Metro's Tamsui-Xinyi Line (Red Line) are scheduled to begin operations in June, the National Development Council said today. The Red Line, which terminates at Xiangshan Station, would be connected by the 1.4km extension to a new eastern terminal, Guangci/Fengtian Temple Station, while the Sanyin Line would link New Taipei City's Tucheng and Yingge stations via Sanxia District (三峽). The council gave the updates at a council meeting reviewing progress on public construction projects for this year. Taiwan's annual public infrastructure budget would remain at NT$800 billion (US$25.08 billion), with NT$97.3
RSS