Chunghwa Telecom in July received the highest number of complaints among the nation’s telecoms over the communication quality of its services, a report published on Monday by the National Communications Commission showed.
The commission in July received 547 complaints about mobile communication services offered by telecoms, up from 432 in June, it said.
Of those, 191 were over services provided by Chunghwa Telecom, followed by complaints about services offered by Taiwan Mobile at 107 and Far EastTone Telecommunications (FET) at 98, it added.
The number of complaints about the services offered by Chunghwa Telecom, the nation’s largest telecom, rose 31 percent from a year earlier, the commission said.
By contrast, FET, Taiwan Mobile, Asia Pacific Telecom (APT) and Taiwan Star saw the number of consumer complaints drop by 15 percent, 9 percent, 62 percent and 4 percent respectively, it said.
Chunghwa Telecom was also the only telecom in June to experience an increase in the number of complaints, with a 37 percent annual rise, the commission said.
When the ratio of the number of complaints to a telecom’s number of subscribers was examined, Taiwan Star topped the list with 35 complaints per million subscribers, while APT had 32 complaints per million subscribers and Chunghwa Telecom had 18 complaints per million subscribers.
Sixty-six percent of the total complaints were related to communication quality, the report showed.
Chunghwa Telecom also topped this category, receiving 141 complaints about its communication quality, 103 of whom were related to its voice communication service, rather than data communication service.
Carriers that have secured spectrum to develop 5G services are building base stations, but Chunghwa Telecom received the most complaints, the commission said.
The report also examined the time that each carrier took to handle and resolve the complaints.
On average, it took FET 13.6 days to address a complaint, the longest among all five carriers.
Chunghwa Telecom offered the fastest response to consumer complaints, addressing them within an average of 8.4 days.
Regarding the complaints over its communication quality, Chunghwa Telecom said that its 5G base stations are being built alongside existing 4G stations.
The entire 4G system has to be rewired and reactivated to start the 5G stations, which leads to an intermission of about 10 to 15 minutes, it said, adding that it would try to schedule construction work for off-peak hours and avoid having multiple simultaneous constructions within the same area.
Chunghwa Telecom chairman Hsieh Chi-mau (謝繼茂) said in an interview last month that the company saw its broadband service usage rate rise 30 percent during the COVID-19 pandemic, as more people stayed at home to access audiovisual content rather than going out.
This could cause subscribers to sometimes experience a slow transmission speed, he said.
The telecom has also told the media that it is building the nation’s only C-RAN network, an energy efficient system that would significantly reduce its maintenance costs and prevent a network problem from disrupting its entire system.
EVA Airways today confirmed the death of a flight attendant on Saturday upon their return to Taiwan and said an internal investigation has been launched, as criticism mounted over a social media post accusing the airline of failing to offer sufficient employee protections. According to the post, the flight attendant complained of feeling sick on board a flight, but was unable to take sick leave or access medical care. The crew member allegedly did not receive assistance from the chief purser, who failed to heed their requests for medical attention or call an ambulance once the flight landed, the post said. As sick
A drunk woman was sexually assaulted inside a crowded concourse of Taipei Railway Station on Thursday last week before a foreign tourist notified police, leading to calls for better education on bystander intervention and review of security infrastructure. The man, surnamed Chiu (邱), was taken into custody on charges of sexual assault, taking advantage of the woman’s condition and public indecency. Police discovered that Chiu was a fugitive with prior convictions for vehicle theft. He has been taken into custody and is to complete his unserved six-month sentence, police said. On Thursday last week, Chiu was seen wearing a white
The Taichung District Court yesterday confirmed its final ruling that the marriage between teenage heir Lai (賴) and a man surnamed Hsia (夏) was legally invalid, preventing Hsia from inheriting Lai’s NT$500 million (US$16.37 million) estate. The court confirmed that Hsia chose not to appeal the civil judgement after the court handed down its ruling in June, making the decision final. In the June ruling, the court said that Lai, 18, and Hsia, 26, showed “no mutual admiration before the marriage” and that their interactions were “distant and unfamiliar.” The judge concluded that the couple lacked the “true intention of
EVA Airways, one of the leading international carriers in Taiwan, yesterday said that it was investigating reports that a cabin crew manager had ignored the condition of a sick flight attendant, who died on Saturday. The airline made the statement in response to a post circulating on social media that said that the flight attendant on an outbound flight was feeling sick and notified the cabin crew manager. Although the flight attendant grew increasingly ill on the return flight, the manager did not contact Medlink — a system that connects the aircraft to doctors on the ground for treatment advice during medical
RSS