Chunghwa Telecom drew the most consumer complaints for its mobile communication services in June as construction of its 5G system slightly disrupted its 4G operations, the National Communications Commission (NCC) said yesterday.
Chunghwa and Taiwan Mobile launched their 5G service on June 30, Far EasTone Telecommunications launched its on July 3, and all three were building cell sites prior to their launches.
The commission received 432 complaints about mobile communications service, with 134 from Chunghwa Telecom customers, an increase of 37 percent over June last year and making it the only telecom to see an increase in consumer complaints, data showed.
Of its complaints, 270 were about poor connection quality, making that issue the No. 1 source of complaints, far ahead of the Nos. 2 and 3 issues: disputes over installation of service and changes in service contracts (52 cases) and service cancelations (19 cases).
Of the complaints against Chunghwa Telecom over poor connection quality, 68 were about voice communications service and 34 were about data service.
The commission said the poor connection quality of 4G service was largely due to the temporary shutdown of cell sites for software upgrades to prepare for 5G service.
The 4G and 5G systems were developed using different spectrums, and the latter has far fewer subscribers, the commission said.
It is not possible that the 4G system became slower because of congestion at the intermediate links of its core network, the NCC said, adding that it would ask Chunghwa to find ways to upgrade facilities without compromising service quality.
Chunghwa Telecom also discounted the idea that mutual interference in the 4G and 5G systems had led to problems, as they use different spectrums.
“We have been building the infrastructure for the 5G system in the past few months, and the cell sites used by both 4G and 5G systems need to be upgraded before they are reactivated. As such, cell sites would be temporarily shut down once, which could disrupt reception for 4G users for 10 to 15 minutes,” the telecom said.
It also denied deliberately slowing 4G data transmission speed so subscribers would want to migrate to 5G, adding that an internal test found that its 4G service transmits data faster than before 5G service was launched.
Certain areas might have experienced slower Internet transmission as the demand for data communication has dramatically increased since February and the outbreak of COVID-19, it said.
TOO CLOSE FOR COMFORT: A US Air Force KC-135 tanker came less than 1,000 feet of an EVA plane and was warned off by a Taipei air traffic controller, a report said A US aerial refueling aircraft came very close to an EVA Airways jet in the airspace over southern Taiwan, a military aviation news Web site said. A report published by Alert 5 on Tuesday said that automatic dependent surveillance–broadcast (ADS-B) data captured by planfinder.net on Wednesday last week showed a US Air Force KC-135 tanker “coming less than 1,000 feet [305m] vertically with EVA Air flight BR225 as both aircraft crossed path south of Taiwan” that morning. The report included an audio recording of a female controller from the Taipei air traffic control center telling the unidentified aircraft that it was
A US aircraft carrier group led by the USS Theodore Roosevelt has entered the South China Sea to promote “freedom of the seas,” the US military said yesterday, as tensions between China and Taiwan raise concerns in Washington. US Indo-Pacific Command said in a statement that the strike group entered the South China Sea on Saturday, the same day Taiwan reported a large incursion of Chinese bombers and fighter jets into its air defense identification zone near the Pratas Islands (Dongsha Islands, 東沙群島). The US military said the carrier strike group was in the South China Sea, a large part of which
STRATEGIC MISTAKE: Beijing’s deployment of aircraft near Taiwan proves the ‘China threat theory’ that sees it attempting to destabilize the region, an analyst said China on Saturday and yesterday sent a record number of military aircraft into the nation’s air defense identification zone (ADIZ), in what analysts said was an attempt to flex its military might for US President Joe Biden. Thirteen Chinese warplanes flew into Taiwan’s southwestern ADIZ on Saturday and 15 entered yesterday, the highest number observed in a single day this year, the Ministry of National Defense said. On Saturday, eight Xian H-6K bombers, four Shenyang J-16 fighters and a Y-8 anti-submarine aircraft, entered the ADIZ, while yesterday there were two Y-8s, two Su-30s, four J-16s, six J-10 fighters and a Y-8 reconnaissance
DISPOSING MYTHS: A new constitution would better reflect reality, as the current one was drafted ‘in and for China,’ without the consent of Taiwanese, advocates said Independence advocates yesterday launched the Taiwan New Constitution Alliance to promote drafting a new, localized constitution. “This is a historic moment for Taiwan. Drafting a new constitution is the most important task Taiwanese face,” veteran independence advocate Koo Kwang-ming (辜寬敏) said at the inaugural event in Taipei. “Although the Democratic Progressive Party is in power, its authority is based on the Republic of China [ROC] Constitution, which has no connection to Taiwan,” said the 95-year-old Koo, a former presidential adviser. “The historic task of drafting a new constitution depends on efforts by all Taiwanese,” Koo said. “A constitution for a sovereign, independent Taiwan