Thu, Oct 20, 2022 page12

• Tigerair Taiwan clarifies after its flights to Japan canceled

  • By Kao Shih-ching / Staff reporter
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  Flights to Japan were canceled due to a labor shortage at Japanese airports, but services would increase in January, Tigerair Taiwan Ltd (台灣虎航) chairman Kevin Chen (陳漢銘) told a news conference in Taipei yesterday.

  The remarks by the low-cost carrier came after customers complained that flights had been canceled abruptly despite a large promotional campaign last month to mark the easing of border restrictions in Taiwan and Japan, with many cheap tickets offered.

  “Japan has reopened its borders, but it does not have enough workers carrying out testing and other services, so Taiwanese airlines have been forced to reduce flights to Japan,” he said.

  

  Tigerair Taiwan Ltd chairman Kevin Chen attends a news conference in Taipei yesterday.

  Photo: Cheng Wei-chi, Taipei Times

  Chen said that he had just returned from a three-day business trip in Japan, during which he visited Japanese government officials and airport representatives to determine ways to ease the impact on Tigerair flights.

  “In the past, staff at New Chitose Airport [Sapporo airport] could handle passenger arrivals from different flights, but now it has a limited workforce that can only serve arrivals from one flight at a time.” Chen said. “The human resource situation at Japan’s airports has changed a lot.”

  Despite the personnel limitations, Japan still maintains a high bar in terms of baggage and immigration checks, and testing services for COVID-19, he said.

  Most airports are focused on domestic flights, as the Japanese government is encouraging domestic consumption, leaving fewer employers for international flights, he said.

  Government officials from tier 2 and tier 3 cities in Japan have expressed an interest in receiving international flights to boost local tourism, but the labor shortage might limit such plans in the near term, he said.

  Tigerair and the Japanese government are discussing whether the airline should send employees to support some services at Japanese airports, such as ticket handling or shuttle services to maintain smooth operations there, Chen said.

  “About 30 Tigerair employees working at Taiwan Taoyuan International Airport are willing to support the airports in Japan, such as those in Tokyo, Osaka and Okinawa, in addition to the New Chitose Airport,” he said.

  However, some services, such as quarantine and security, must be carried out by Japanese customs officials or other airport staff there, he added.

  At a meeting with officials from the Japanese Ministry of Land, Infrastructure, Transport and Tourism, Tigerair expressed concern that if flights are canceled during the Lunar New Year holiday next year, it would be highly inconvenient for its customers, Chen said, adding that the officials said they would work on the issue and asked for the flight schedules of Taiwanese airlines.

  Tigerair plans to boost the number of its flights to Sapporo and Tokyo from January, as it is possible that the workforce issues at some airports would be improved by then, he said.

  The company would also allow people whose flights were canceled to change their schedules for free, he added.
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