A majority of Indians who submitted comments to the nation’s telecommunications regulator said they support Facebook Inc’s Free Basics plan that would allow Indians free Internet access.
Telecom Regulatory Authority of India said that 1.35 million responses in support of the plan — or 56 percent of all comments — came from Facebook’s @supportfreebasics.in, according to a report on the agency’s review of different pricing for data services. It received another 544,000 responses from @facebookmail.com, with most backing Facebook’s plan, the regulator said.
Comments either supporting or opposing differential pricing were “basically template responses” and “identical in nature,” the regulator on Saturday said on its Web site, without explaining how the views would be used in the review.
Telecom Regulatory Authority of India chairman RS Sharma told The Hindu newspaper in an interview published on Jan. 1 that such responses were “not helpful at all” and did not represent meaningful input.
The regulator has appealed to respondents and Facebook to solicit more detailed opinions.
Facebook chairman Mark Zuckerberg last month made a personal appeal in one of India’s leading newspapers for the government to allow a free Internet service.
Facebook’s proposed Free Basics plan allows customers to access the social network and other services such as education, healthcare and employment listings from their mobile phones without a data plan. Industry groups said the program threatens the principles of Internet neutrality and could change pricing in India for access to different Web sites.
The company is spending billions of dollars on Internet.org, including projects to deliver the Internet to under-served areas using drones, satellites and lasers.
Zuckerberg has said his goal is to bring the Internet to the developing world and alleviate poverty — and not to make money for Facebook or its partners.
To drum up support, Facebook started a “Save Free Basics In India” campaign, asking Indian users to support “digital equality” by filling out a form that was sent as an e-mail to regulators. The Menlo Park, California-based company took out full-page advertisements, including one featuring a smiling Indian farmer and his family — whom the ads said used new techniques to double his crop yield.
Telecom operators including Bharti Airtel Ltd, Vodafone Group PLC’s local unit and Reliance Jio Infocomm Ltd — which is controlled by billionaire Mukesh Ambani — also support differential data pricing plans.
The Internet & Mobile Association of India and the National Association of Software and Services Companies opposed differential pricing, saying it violated “principles of net neutrality,” according to a statement on the regulator’s Web site.
The regulator said it received 484,000 comments — out of a total of 2.4 million — from forums such as savetheinternet.com. The regulator set Thursday as the deadline for comments.
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