Civil servants in Malaysia must learn good manners and smile more in a campaign to change their image of being rude and lazy, and government officials plan to monitor their progress by posing as members of the public, a report said yesterday.
The training courses for the 850,000-strong civil service are aimed at making those who deal with the public more courteous and helpful, the Star newspaper reported, citing Samsudin Osman, the chief secretary to the government.
Undercover
Senior civil servants will go undercover as members of the public for phone calls to government agencies to hunt for employees who are rude or inefficient, Samsudin said, though he didn't specify what punishment they might face.
"The courses focus on things like what it means to smile and how we should treat our clients or the polite way to answer the telephone," the daily quoted Samsudin as saying.
People often complain of bad service at payment counters for utilities: Cashiers can be found chatting about lunch plans or domestic problems while delivering withering glares at customers who demand service. Getting through to the right official on the telephone sometimes becomes a merry-go-round, with callers bounced from one department to another.
Victim
Samsudin said he himself has been a victim of slow government bureaucracy.
"I know how difficult it is to get through the person I want to speak to," the Star quoted him as saying.
Nordin Abdul Hamid, union chief for government employees, said the courses should be held more regularly, saying "I believe there is need for civil servants to be more courteous."
Chinese President Xi Jinping (習近平) is to visit Russia next month for a summit of the BRICS bloc of developing economies, Chinese Minister of Foreign Affairs Wang Yi (王毅) said on Thursday, a move that comes as Moscow and Beijing seek to counter the West’s global influence. Xi’s visit to Russia would be his second since the Kremlin sent troops into Ukraine in February 2022. China claims to take a neutral position in the conflict, but it has backed the Kremlin’s contentions that Russia’s action was provoked by the West, and it continues to supply key components needed by Moscow for
Japan scrambled fighter jets after Russian aircraft flew around the archipelago for the first time in five years, Tokyo said yesterday. From Thursday morning to afternoon, the Russian Tu-142 aircraft flew from the sea between Japan and South Korea toward the southern Okinawa region, the Japanese Ministry of Defense said in a statement. They then traveled north over the Pacific Ocean and finished their journey off the northern island of Hokkaido, it added. The planes did not enter Japanese airspace, but flew over an area subject to a territorial dispute between Japan and Russia, a ministry official said. “In response, we mobilized Air Self-Defense
CRITICISM: ‘One has to choose the lesser of two evils,’ Pope Francis said, as he criticized Trump’s anti-immigrant policies and Harris’ pro-choice position Pope Francis on Friday accused both former US president Donald Trump and US Vice President Kamala Harris of being “against life” as he returned to Rome from a 12-day tour of the Asia-Pacific region. The 87-year-old pontiff’s comments on the US presidential hopefuls came as he defied health concerns to connect with believers from the jungle of Papua New Guinea to the skyscrapers of Singapore. It was Francis’ longest trip in duration and distance since becoming head of the world’s nearly 1.4 billion Roman Catholics more than 11 years ago. Despite the marathon visit, he held a long and spirited
The pitch is a classic: A young celebrity with no climbing experience spends a year in hard training and scales Mount Everest, succeeding against some — if not all — odds. French YouTuber Ines Benazzouz, known as Inoxtag, brought the story to life with a two-hour-plus documentary about his year preparing for the ultimate challenge. The film, titled Kaizen, proved a smash hit on its release last weekend. Young fans queued around the block to get into a preview screening in Paris, with Inoxtag’s management on Monday saying the film had smashed the box office record for a special cinema