Sun, Apr 05, 2015 - Page 3 News List

Telecoms, gadgets fuel most consumer complaints again

Staff writer, with CNA

Disputes over telecommunications services and mobile device and peripheral sales topped consumer complaints for the third consecutive year last year, the Cabinet-level Consumer Protection Committee said yesterday.

However, there were considerably fewer complaints in the categories compared with 2013, indicating improved customer satisfaction, it added.

The most common complaint was about telecoms, with the agency receiving 3,254 complaints last year, down 23.85 percent from the prior year.

There were 2,330 disputes involving mobile devices, down 10.94 percent from 2013.

Signal quality, penalties for breaking contracts and sales promotion programs were the major issues sparking telecom complaints, committee official Wang Shu-hui (王淑慧) said.

The commission plans to advise telecoms to discount fees or cancel penalties if the firms are responsible for consumers’ bad signal quality, she said.

Wang said a consumer purchased a smartphone last year that overheated so much that its screen became warped.

The consumer said that the retailer attributed the damage to misuse and refused to pay for repairs as stipulated in the warranty.

The dispute was not resolved.

Wang advised consumers to examine warranties and avoid misusing devices in ways that could void warranty terms.

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