Fri, Oct 17, 2014 - Page 3 News List

Airport ranked fifth-best in Asia by online survey

Staff writer, with CNA

The Taiwan Taoyuan International Airport has moved up one place to be named Asia’s fifth-best airport in an online survey that asked passengers their views on the comfort, convenience, cleanliness and customer service they experienced during long layovers.

The survey by took into account both the poll and travelers’ messages left on its Web site.

The airport was praised for its “zzz factor” and the creature comforts provided for overnight transits.

“Relative to other airports on this list, Taipei Taoyuan is considered to be laid-back, relaxed and accommodating,” the Web site said.

In addition to its modernity, the review said, what makes the Taoyuan airport unique is the variety of themed waiting lounges.

For instance, if passengers board from the C8 waiting lounge, they can experience a taste of the Golden Horse Awards as they walk down a red carpet and sit on movie theater-style chairs and look through Taiwanese movie mementos.

One passenger left a very positive review of the airport, writing that: “the people are friendly, the staff is helpful and the themed boarding gates [such as EVA Air’s Hello Kitty gate] are fun and beautiful.”

Taiwan’s main international airport ranked behind Singapore Changi airport, Seoul Incheon airport, Hong Kong airport and Kuala Lumpur airport, in that order.

It was ranked ahead of Tokyo Haneda airport, Osaka Kansai airport, Tokyo Narita airport, New Delhi airport and Bangkok airport on the list of Asia’s top 10.

Taoyuan International Airport Corp said the survey would boost the country’s image, adding that passenger numbers this year are likely to be more than 34 million.

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