Wed, Oct 17, 2012 - Page 3 News List

‘Improvements’ befuddle travelers at Taipei Station

LOST IN TRANSPORTATION:The NT$23m project to improve signs resulted in no improvement for pedestrians, and 50 more minutes of lost time for those in wheelchairs

By Tsai Wei-chi and Stacy Hsu  /  Staff reporter, with staff writer

Station master Ku Shih-yen (古時彥) said that because the possibility of a three-rail terminal was not in the picture when the station was built, there is plenty of room for improvement in its design.

“We have entrusted a professional company to rearrange and redesign the direction signs, which is scheduled to be complete by next year’s Lunar New Year. By then, we believe the station will be transformed into a terminal with a friendly environment,” Ku said, pledging to prioritize improvement to the directional signs to the elevator.

In response, Tang said that while the modified signs were more appealing in appearance, they were lacking in practicality and user-friendliness.

“The devil is in the details. If the [TRA] continues failing to design the signs from a user perspective, and remains fixated on a mindset of egotism and convenience, no amount of money and no professional firm can ever make a change for the better,” Tang said.

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