The Consumer Protection Commission yesterday publicized the results of its latest review of tour guides and managers and found that 6 percent of guides and 13 percent of managers were illegally working without licenses.
As the number of tourists from abroad has grown in recent years, the commission said it was paying close attention to the consumer rights of such visitors.
From July to last month, which is the peak travel season, the commission conducted several inspections to check for valid licenses and found a small percentage to be in violation of regulations.
Consumer ombudsmen checked tour guides and tour managers at popular tourist spots, including Yeliou Geopark in Taipei County, the Chiang Kai-shek Memorial Hall, Taiwan Taoyuan International Airport, the National Palace Museum, Jioufeng (九份) in Taipei County’s Rueifang Township (瑞芳) and Kaohsiung International Airport.
Commission section chief Wu Cheng-hsueh (吳政學) said that of the 223 tour guides inspected, 13 did not have valid licenses, while six out of 48 tour managers inspected did not have licenses.
Another 31 tour guides and managers held valid licenses but did not have them on their person and undertook to make improvements after receiving a warning, Wu said.
The commission said that the easiest way for consumers to make sure their tour guides and managers are licensed is to check their information on the Tourism Bureau’s official Web site before embarking on a trip. Checking to see if tour guides and managers are carrying their licenses is another way to ensure quality travel.