Stung by a string of mishaps at Taiwan’s main international airport, authorities there hope to bring back former airport workers to help give the facility a new lease of life, the Civil Aeronautics Administration (CAA) said yesterday.
CAA officials acknowledged, however, that it would not be an easy task to persuade them to return to work at Taiwan Taoyuan International Airport because many took preferential early retirement packages.
The Ministry of Transportation and Communications (MOTC) ordered the CAA rehire some of its best-performing former workers — many of whom are still under 55 years of age and have good engineering and management expertise — to help the airport cope with its current woes as it moves toward privatization, CAA officials said.
Taiwan’s largest airport is scheduled to be privatized in November and many airport workers have applied for early retirement as concerns grow over future job prospects at the airport and the potential loss of some benefits under the new regime.
To identify the root cause of the airport’s many problems, issues which include leaky restroom plumbing, poor facilities, expensive food and staff misconduct, the MOTC has been holding meetings almost every day with officials from supervisory agencies.
Meanwhile, airport authorities are planning to recruit about 50 new staffers, mostly engineers, next month.
The Taoyuan Airport Improvement Task Force, set up last month by the MOTC, has described the three-decades old airport as being “very ill,” and has vowed to raise its world ranking from 27th to the top 10 in three years.
According to the results of a survey conducted by the panel between July 23 and July 27 at Taoyuan airport’s two terminals, passengers are mostly dissatisfied with 16 of the most important services at the airport, such as expensive food, the airport’s surrounding landscape, defective luggage trolleys and unclear direction signs in the transit area.