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CLA releases new ratings for manpower agencies
EVALUATION:
The government rated the firms from `A' to a miserable `E' in a bid to raise the quality of the nation's agencies that employ foreign migrant workers
By Cody Yiu
STAFF REPORTER
Wednesday, Mar 09, 2005, Page 2
The Council of Labor Affairs' (CLA) ratings of manpower agencies that hire foreign migrant workers is now available online.
Last year, the CLA conducted a comprehensive assessment of more than 800 manpower agencies, which was the council's first attempt to evaluate the quality of services provided by these agencies.
The results became available last Friday and the Council has set up a Web site to enable prospective employers to find out how a particular manpower agency fared in its evaluation.
The online address is: http://www2.evta.gov.tw/emp/empapr94.asp.
"Each manpower agency was graded on three aspects: services and operation; administrative management and management of unusual circumstances. The council had paid a visit to each one of these manpower agencies," Tsai Meng-liang (½²İs¨}), a section chief at the council's department of foreign labor affairs, said yesterday.
According to the CLA, such an assessment was intended to crack down on service fee charges and bad services.
Last year approximately 800 manpower agencies were registered in Taiwan. After eliminating those that were closed down due to operating violations, the number was down to about 750 in total.
On a scale of 100 total points, services and operation count for 60, administrative management 20 and management of unusual circumstance 20.
Firms were given a grade from "A" to "E" in each section, with "A" being the best. The sum of all points also came to an overall rating from "A" to "E."
In the section of service and operation, firms were graded on whether it paid regular visits to employers and foreign workers, and if it provided relevant legal or promotional information to affected parties.
The section of administrative management included a firm's quality of data management, employment management and the availability of bilingual personnel.
Eighty-six manpower agencies that received an overall "A" grade, 171 received a "B," 228 received a "C," 194 received a "D" and 71 received an "E." Agencies whose overall grade fell below "C" have been urged to improve.
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