Taiwanese users of Google Inc’s Android Market were left in the dark yesterday as the search engine giant removed the paid app section from its online store.
The removal of the paid app section came after the Taipei City Government slapped Google with a NT$1 million (US$34,550) fine for failing to offer Taiwanese consumers a seven-day free-trial mechanism as mandated by law.
“We are suspending paid apps in Taiwan while we continue to discuss this issue with the Taipei City Government,” Google Taiwan said in a statement yesterday.
Photo: Tsai Wei-chi, Taipei Times
15-MINUTE REFUND
“Android Market already provides a 15-minute refund window for all paid apps — which reflects the fact that apps are delivered over-the-air instantly and most users who request a refund [could] do so within minutes of their purchase,” the company said in the statement.
This policy helps consumers make educated decisions about the apps they buy, while enabling Taiwanese developers to manage their businesses effectively, the statement read.
The escalation in the row came after negotiation between Google — represented by a lawyer and teleconferencers from its US headquarters — and the city broke down yesterday morning.
‘COERCION’
The city government said the suspension was a move to “coerce Taiwanese consumers into giving up their rights” and it demanded Google submit an “improvisation plan” by Friday.
The Mountain View, California-based company will be sending officials to Taipei on Thursday to continue talks with the city government, while city authorities said a second penalty might be imposed depending on the stance taken by the search engine giant.
On Friday, the city government issued Google an ultimatum mandating that it introduce a seven-day free-trial mechanism for its Android Market.
Yeh Ching-yuan (葉慶元), director of the city’s Law and Regulation Commission, then said a fine would be levied if the firm still refused to abide by the Consumer Protection Act (消保法).
Users of Apple Inc’s iPhones or Android-equipped smartphones can purchase and download application software through Apple’s App Store or the Android Market respectively, but neither company offers an extensive free-trial mechanism that allows customers to return the programs or be refunded if they are dissatisfied or if the goods prove to be faulty.
On June 4, the city government gave both companies a 15-day grace period to revise their app sales and service provisions to include a seven-day free-trial mechanism.
While Apple complied with the request, Google did not.
SIGHT UNSEEN
The Consumer Protection Act requires a free-trial period of at least seven days for items purchased over the Web because consumers cannot feel or touch the goods before purchase.
Previously, Web sites have said they were not covered by the law, but last year the government said an agreement was reached with Web site operators such as PChome Online (網路家庭) and -Yahoo-Kimo Inc (雅虎奇摩) that would see them adhere to the free-trial provision.
APP STORES
However, “app stores” were not included in last year’s deal.
Yeh said this is because purchasing apps for mobile devices is a trend that has only recently emerged in Taiwan.
The terms of service for the App Store and Android Market both state that the two companies are not liable for apps developed by third parties.
HTC Corp (宏達電), the world’s No. 5 smartphone brand, yesterday said it did not expect the row to have “much impact” on the sales of its handsets because users could download free-trial versions of some apps, before finally making a purchase decision.
HTC is the world’s largest producer of smartphones running on both Android and Windows operating systems and its first tablet PC — dubbed the HTC Flyer — as well as recent releases of smartphones all run on versions of Android.
LONG FLIGHT: The jets would be flown by US pilots, with Taiwanese copilots in the two-seat F-16D variant to help familiarize them with the aircraft, the source said The US is expected to fly 10 Lockheed Martin F-16C/D Block 70/72 jets to Taiwan over the coming months to fulfill a long-awaited order of 66 aircraft, a defense official said yesterday. Word that the first batch of the jets would be delivered soon was welcome news to Taiwan, which has become concerned about delays in the delivery of US arms amid rising military tensions with China. Speaking on condition of anonymity, the official said the initial tranche of the nation’s F-16s are rolling off assembly lines in the US and would be flown under their own power to Taiwan by way
‘OF COURSE A COUNTRY’: The president outlined that Taiwan has all the necessary features of a nation, including citizens, land, government and sovereignty President William Lai (賴清德) discussed the meaning of “nation” during a speech in New Taipei City last night, emphasizing that Taiwan is a country as he condemned China’s misinterpretation of UN Resolution 2758. The speech was the first in a series of 10 that Lai is scheduled to give across Taiwan. It is the responsibility of Taiwanese citizens to stand united to defend their national sovereignty, democracy, liberty, way of life and the future of the next generation, Lai said. This is the most important legacy the people of this era could pass on to future generations, he said. Lai went on to discuss
MISSION: The Indo-Pacific region is ‘the priority theater,’ where the task of deterrence extends across the entire region, including Taiwan, the US Pacific Fleet commander said The US Navy’s “mission of deterrence” in the Indo-Pacific theater applies to Taiwan, Pacific Fleet Commander Admiral Stephen Koehler told the South China Sea Conference on Tuesday. The conference, organized by the Center for Strategic and International Studies (CSIS), is an international platform for senior officials and experts from countries with security interests in the region. “The Pacific Fleet’s mission is to deter aggression across the Western Pacific, together with our allies and partners, and to prevail in combat if necessary, Koehler said in the event’s keynote speech. “That mission of deterrence applies regionwide — including the South China Sea and Taiwan,” he
UNPRECEDENTED: In addition to the approved recall motions, cases such as Ma Wen-chun’s in Nantou are still under review, while others lack enough signatures The Central Election Commission (CEC) announced yesterday that a recall vote would take place on July 26, after it approved the first batch of recall motions targeting 24 Chinese Nationalist Party (KMT) lawmakers and Hsinchu Mayor Ann Kao (高虹安). Taiwan is in the midst of an unprecedented wave of mass recall campaigns, following a civil society push that echoed a call made by Democratic Progressive Party (DPP) caucus whip Ker Chien-ming (柯建銘) in January to initiate signature drives aimed at unseating KMT legislators. Under the Civil Servants Election and Recall Act (公職人員選舉罷免法), Taiwanese can initiate a recall of district-elected lawmakers by collecting
RSS