Taiwanese users of Google Inc’s Android Market were left in the dark yesterday as the search engine giant removed the paid app section from its online store.
The removal of the paid app section came after the Taipei City Government slapped Google with a NT$1 million (US$34,550) fine for failing to offer Taiwanese consumers a seven-day free-trial mechanism as mandated by law.
“We are suspending paid apps in Taiwan while we continue to discuss this issue with the Taipei City Government,” Google Taiwan said in a statement yesterday.
Photo: Tsai Wei-chi, Taipei Times
15-MINUTE REFUND
“Android Market already provides a 15-minute refund window for all paid apps — which reflects the fact that apps are delivered over-the-air instantly and most users who request a refund [could] do so within minutes of their purchase,” the company said in the statement.
This policy helps consumers make educated decisions about the apps they buy, while enabling Taiwanese developers to manage their businesses effectively, the statement read.
The escalation in the row came after negotiation between Google — represented by a lawyer and teleconferencers from its US headquarters — and the city broke down yesterday morning.
‘COERCION’
The city government said the suspension was a move to “coerce Taiwanese consumers into giving up their rights” and it demanded Google submit an “improvisation plan” by Friday.
The Mountain View, California-based company will be sending officials to Taipei on Thursday to continue talks with the city government, while city authorities said a second penalty might be imposed depending on the stance taken by the search engine giant.
On Friday, the city government issued Google an ultimatum mandating that it introduce a seven-day free-trial mechanism for its Android Market.
Yeh Ching-yuan (葉慶元), director of the city’s Law and Regulation Commission, then said a fine would be levied if the firm still refused to abide by the Consumer Protection Act (消保法).
Users of Apple Inc’s iPhones or Android-equipped smartphones can purchase and download application software through Apple’s App Store or the Android Market respectively, but neither company offers an extensive free-trial mechanism that allows customers to return the programs or be refunded if they are dissatisfied or if the goods prove to be faulty.
On June 4, the city government gave both companies a 15-day grace period to revise their app sales and service provisions to include a seven-day free-trial mechanism.
While Apple complied with the request, Google did not.
SIGHT UNSEEN
The Consumer Protection Act requires a free-trial period of at least seven days for items purchased over the Web because consumers cannot feel or touch the goods before purchase.
Previously, Web sites have said they were not covered by the law, but last year the government said an agreement was reached with Web site operators such as PChome Online (網路家庭) and -Yahoo-Kimo Inc (雅虎奇摩) that would see them adhere to the free-trial provision.
APP STORES
However, “app stores” were not included in last year’s deal.
Yeh said this is because purchasing apps for mobile devices is a trend that has only recently emerged in Taiwan.
The terms of service for the App Store and Android Market both state that the two companies are not liable for apps developed by third parties.
HTC Corp (宏達電), the world’s No. 5 smartphone brand, yesterday said it did not expect the row to have “much impact” on the sales of its handsets because users could download free-trial versions of some apps, before finally making a purchase decision.
HTC is the world’s largest producer of smartphones running on both Android and Windows operating systems and its first tablet PC — dubbed the HTC Flyer — as well as recent releases of smartphones all run on versions of Android.
Conflict with Taiwan could leave China with “massive economic disruption, catastrophic military losses, significant social unrest, and devastating sanctions,” a US think tank said in a report released on Monday. The German Marshall Fund released a report titled If China Attacks Taiwan: The Consequences for China of “Minor Conflict” and “Major War” Scenarios. The report details the “massive” economic, military, social and international costs to China in the event of a minor conflict or major war with Taiwan, estimating that the Chinese People’s Liberation Army (PLA) could sustain losses of more than half of its active-duty ground forces, including 100,000 troops. Understanding Chinese
The Ministry of Foreign Affairs (MOFA) yesterday said it is closely monitoring developments in Venezuela, and would continue to cooperate with democratic allies and work together for regional and global security, stability, and prosperity. The remarks came after the US on Saturday launched a series of airstrikes in Venezuela and kidnapped Venezuelan President Nicolas Maduro, who was later flown to New York along with his wife. The pair face US charges related to drug trafficking and alleged cooperation with gangs designated as terrorist organizations. Maduro has denied the allegations. The ministry said that it is closely monitoring the political and economic situation
UNRELENTING: China attempted cyberattacks on Taiwan’s critical infrastructure 2.63 million times per day last year, up from 1.23 million in 2023, the NSB said China’s cyberarmy has long engaged in cyberattacks against Taiwan’s critical infrastructure, employing diverse and evolving tactics, the National Security Bureau (NSB) said yesterday, adding that cyberattacks on critical energy infrastructure last year increased 10-fold compared with the previous year. The NSB yesterday released a report titled Analysis on China’s Cyber Threats to Taiwan’s Critical Infrastructure in 2025, outlining the number of cyberattacks, major tactics and hacker groups. Taiwan’s national intelligence community identified a large number of cybersecurity incidents last year, the bureau said in a statement. China’s cyberarmy last year launched an average of 2.63 million intrusion attempts per day targeting Taiwan’s critical
‘SLICING METHOD’: In the event of a blockade, the China Coast Guard would intercept Taiwanese ships while its navy would seek to deter foreign intervention China’s military drills around Taiwan this week signaled potential strategies to cut the nation off from energy supplies and foreign military assistance, a US think tank report said. The Chinese People’s Liberation Army (PLA) conducted what it called “Justice Mission 2025” exercises from Monday to Tuesday in five maritime zones and airspace around Taiwan, calling them a warning to “Taiwanese independence” forces. In a report released on Wednesday, the Institute for the Study of War said the exercises effectively simulated blocking shipping routes to major port cities, including Kaohsiung, Keelung and Hualien. Taiwan would be highly vulnerable under such a blockade, because it
RSS