On Sunday, passengers on 11 outbound flights had to leave the country without their luggage after a luggage conveyer belt broke down for almost two hours.
In 2007, Taoyuan Airport was rated below “three-stars” by Skytrax , a UK-based airport evaluation group, but was elevated to three stars last year.
Also last year, the airport joined a global survey of airports to gain insights into the status and competitiveness of the nation’s leading airport. The result of the Airport Service Quality Program, held by Airports Council International, is scheduled for release in March.
ADDITIONAL REPORTING BY SHIH HSIU-CHUAN AND RICH CHANG
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