Wed, Jan 30, 2013 - Page 12 News List

Air rage

Passengers are increasingly dissatisfied with the service and treatment they receive from airlines, who often only provide a form response to customer complaints

By Susan Stellin  /  NY Times News Service, New York

United is suing him, seeking an injunction against disclosure of its managers’ contact information.

“Passengers are increasingly dissatisfied with the service and treatment they receive,” Cooperstock said. “I feel the need to alert the public to their rights and help employees who have been victimized by their management.”

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