India’s pilgrimage centres are fast becoming hot spots for hotel chains, as both domestic and international groups look to plug a gap in the market for quality accommodation.
Devotees flocking to so-called “temple towns” such as Shirdi in Maharashtra, the Sikh holy city of Amritsar in Punjab and far-flung Haridwar have for years had to make do with basic facilities.
However, a rise in disposable incomes and more Indians experiencing foreign travel — both the result of India’s buoyant economy — have led to demand for more than just a bunk-bed in a community center or floor space at a guesthouse.
“There was a time when people who were visiting these temple towns didn’t have the money for quality accommodation,” said Gaurav Sarin, associate vice president of Best Western India. “That’s changed very drastically in the past few years. The people who are now visiting are people looking for an international hospitality experience and they have the disposable income to spend on the room and other facilities.”
For Best Western, temple towns and “Tier-II” cities — the fastest-growing cities outside Mumbai, New Delhi, Kolkata and Bangalore — have become a key market and pilgrims core clients, Sarin said.
It’s not hard to see why: Religious pilgrimages remain an essential part of life for millions in India, from the lowest-paid manual worker to the high-flying corporate executive, cricketer or Bollywood movie star.
The latest available government figures show there were just over 650 million domestic tourist visits in 2009 — up 15.5 percent on a year earlier. The number of foreign visitors fell 3.3 percent to 5.1 million.
“The bulk of [domestic tourists] are religious tourists wanting to visit places like Shirdi near Mumbai, Vaishnodevi in the north, Haridwar and Rishikesh in the Himalayas,” said Ankur Bhatia, executive director of the Bird Group, a travel and hospitality conglomerate.
“The sector is growing tremendously. We’re looking at about 10 percent growth every year. It’s from the lowest to the highest economic groups in society,” he said.
Demand for rooms outstrips supply in places like Tirupati in Andhra Pradesh, which reportedly receives a staggering 50,000 to 70,000 visitors every day.
Chains see high returns, even at lower room rates and without additional revenue from hotel bars and restaurants on the pilgrim trail, where being teetotal and not eating meat are prerequisites.
“The international travel market in India is quite seasonal and fickle,” said Kaushik Vardharajan, managing director of hotel sector analysts HVS Hospitality Services. “A couple of travel advisories can see numbers drop steeply. We saw it during the downturn and after the terrorist attacks in Mumbai [in November 2008].”
“The demand for these temple cities and heritage sites are pretty recession-proof,” he said. “They’re not seasonal in nature and if it’s bad times, people are going to go to the temple more.”
Vardharajan said that there are currently plans to build 90,000 to 95,000 new rooms in such places in the next five years.
Best Western, which has hotels in Amritsar and Shirdi, is looking to build in Ajmer in the northern state of Rajasthan, Puri in eastern Orissa and Kapra in Andhra Pradesh.
Sarin said they are also looking at “three or four” other religious centers for development, without elaborating.
The Bird Group is developing its existing resort near Rishikesh to cater for the top end of the market, Bhatia said.
Ginger Hotels, a budget chain that is part of Indian Hotels Co, is also expanding to cater for the boom in domestic travel.
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