Chunghwa Post yesterday pledged to adjust the mail-sorting system at its Taoyuan logistics center after an equipment glitch delayed about 500 National Taiwan Ocean University (NTOU) admission notices.
The postal service was commissioned on May 29 by the university to deliver admission notices to 1,773 applicants. However, the system mixed up the sender and recipient addresses, causing about 990 messages — about 500 admission notices — to be sent back to the Keelung Post Office.
Chunghwa Post vice president Tsai Wen-ching (蔡文慶), along with heads of major administrative units, apologized to the university, and the applicants and their parents during a news conference.
Photo: CNA
Mail is usually manually sorted by postal workers, but this time, it was sorted by machines at Chunghwa Post’s new logistics center, Tsai said.
After discovering the error, the postal firm worked with the university to contact the applicants and completed the mail delivery before 7pm on Friday last week, Tsai added.
However, 118 of the notices were unclaimed after two delivery attempts, he said, adding that applicants would be contacted by the Keelung Post Office so they could arrange for a redelivery or pick them up at the post office.
Applicants have also been told that they can check their admission notices online, Tsai said.
The incident did not affect the admission status of any applicants, Tsai added.
The company would adjust the mail sorting machines at the center so that they can distinguish between senders’ and recipients’ addresses more accurately, especially mail with nonstandard address formats, he said.
When necessary, the mail would be sorted manually or processed using barcode procedures, he added.
“The university placed its address and recipients near the center. Manual mail sorting can quickly identify which one is the address of the recipient, but machines can only read information in certain positions and formats,” Tsai said.
Before moving its mail processing operations to Taoyuan, only 20 percent of the company’s registered mail was sorted by machines, he said.
Now, 70 percent of its mail is sorted by machines, he added.
Tsai assured the public that mail handling efficiency at the new logistics center has been improved, adding that it can handle 24,000 packages per hour, up from 6,000 previously.
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