Chunghwa Post yesterday apologized to customers for the inconvenience caused by a technical disruption to its banking systems, which resumed normal services by 2:30pm yesterday.
The incident, which was reported at 11:34am, disrupted cash transactions at post office service counters and automated teller machines (ATMs) nationwide.
Some customers reported that ATMs did not produce cash, even though the amount they wished to withdraw had been deducted from their account.
Photo: CNA
The disruption affected 252 interbank transactions and 1,000 transactions occurring at post offices nationwide, Chunghwa Post vice president Chen Tung-liang (陳棟樑) told the reporters at the company’s headquarters.
Chen said that the company had managed to fix the errors with 100 of the interbank transactions, adding that the goal is to correct the account balances of all affected customers before post offices close today.
Such incidents had never occurred prior to yesterday and should never happen again, Chen said.
Although the company has a backup system, it did not function as expected, he said, adding that it would propose better solutions in a follow-up review of the incident.
Asked what might have caused the disruption, Chen said that the company had the system logs and were consulting experts.
“All we know is that the company’s Web site functioned normally, but all transactions and activities conducted through the internal backbone system were unable to go through normally,” Chen said.
Considering that most countries issue more than five denominations of banknotes, the central bank has decided to redesign all five denominations, the bank said as it prepares for the first major overhaul of the banknotes in more than 24 years. Central bank Governor Yang Chin-lung (楊金龍) is expected to report to the Legislative Yuan today on the bank’s operations and the redesign’s progress. The bank in a report sent to the legislature ahead of today’s meeting said it had commissioned a survey on the public’s preferences. Survey results showed that NT$100 and NT$1,000 banknotes are the most commonly used, while NT$200 and NT$2,000
The Centers for Disease Control (CDC) yesterday reported the first case of a new COVID-19 subvariant — BA.3.2 — in a 10-year-old Singaporean girl who had a fever upon arrival in Taiwan and tested positive for the disease. The girl left Taiwan on March 20 and the case did not have a direct impact on the local community, it said. The WHO added the BA.3.2 strain to its list of Variants Under Monitoring in December last year, but this was the first imported case of the COVID-19 variant in Taiwan, CDC Deputy Director-General Lin Ming-cheng (林明誠) said. The girl arrived in Taiwan on
ANNUAL EVENT: Two massive Pokemon balloons are to be set up in Daan Park, with an event zone operating from 10am to 6pm This year’s Taipei Floral Picnic is to be held at Daan Park today and tomorrow, featuring an exclusive Pokemon Go event, a themed food market, a coffee rave picnic area and stage performances, the Taipei Department of Information and Tourism said yesterday. Two massive Pokemon balloons are to be set up in the park as attractions, with an exclusive event zone operating from 10am to 6pm, it said. Participants who complete designated tasks on-site would have a chance to receive limited-edition souvenirs, it added. People could also try the newly launched game Pokemon Pokopia in the trial area, the department said. Three PokeStops are
South Korea is planning to revise its controversial electronic arrival card, a step Taiwanese officials said prompted them to hold off on planned retaliatory measures, a South Korean media report said yesterday. A Yonhap News Agency report said that the South Korean Ministry of Foreign Affairs is planning to remove the “previous departure place” and “next destination” fields from its e-arrival card system. The plan, reached after interagency consultations, is under review and aims to simplify entry procedures and align the electronic form with the paper version, a South Korean ministry official said. The fields — which appeared only on the electronic form
RSS