More than 360,000 people have applied for virtual National Health Insurance (NHI) cards, the National Health Insurance Administration (NHIA) said yesterday, adding that the service is key to solving cash flow and logistics problems in remote areas.
As of last month, 363,582 people in Taiwan had a virtual NHI card, a significant increase from the more than 40,000 cards that were issued by the end of last year, the administration said at a virtual NHI card application workshop at the administration’s office in Taipei yesterday.
Virtual card users only need to show a QR code on their smartphone when booking an appointment or seeking medical treatment, avoiding problems such as when people forget to bring their card or the card cannot be read, administration Director-General Lee Po-chang (李伯璋) said.
Photo: Lin Hui-chin, Taipei Times
Virtual card users can also check their drug prescriptions and examination results using the online NHI system, and pay their medical fees using mobile payments, he said.
The virtual NHI card trial was launched in 2019, and now the system is used at 967 contracted healthcare facilities, Minister of Health and Welfare Hsueh Jui-yuan (薛瑞元) said.
An administration survey showed that more than 80 percent of the virtual card users said that the service has made telemedicine and home healthcare more convenient, Hsueh said.
Healthcare services in remote areas need to be improved using technology, but previously there were cash flow and drug delivery problems because identity verification was difficult, he said, adding that the virtual card is key to providing better healthcare to people in remote areas and on outlying islands.
When the NHI card was first issued, it was made of paper and people needed to get a new one after it had been stamped six times for hospital visits, Lee said, adding that the first IC card was issued 18 years ago.
More people applied for the virtual card in the past year as people were more willing to accept telemedicine care during the COVID-19 pandemic, he said, adding that some people who needed to refill prescriptions for chronic diseases also made use of the service and did not have to visit healthcare facilities during the pandemic.
Many hospitals have set up booths to assist people in applying for the virtual card using their smartphone, Lee said.
Authorized family members can also access one another’s data, enabling children who do not live with their elderly parents to easily assist them in seeking medical attention, he added.
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