Food delivery provider Foodpanda had 564 consumer disputes from January to last month and failed to attend many mediation sessions with local governments nationwide, the Executive Yuan’s Consumer Protection Committee said.
In a news release earlier this month, the committee said that it investigated consumer complaints and mediations for Foodpanda and rival Uber Eats during the period, when the number of delivery orders jumped due to the COVID-19 pandemic.
Uber Eats had 80 consumer disputes, the committee said.
Photo: Tsai Shu-yuan, Taipei Times
Of Foodpanda’s consumer disputes, 368 resulted from delivery drivers canceling orders after customers could not be reached, 108 were related to the quality or quantity of food, 41 concerned the service of delivery workers, 11 were about the ingredients of orders, eight were over prices and 28 concerned other issues, the committee said.
Of the Uber Eats disputes, 38 were linked to its Eats Pass promotional program — a NT$120 monthly subscription that allows orders of at least NT$199 without a delivery fee — with people complaining that the subscription renewed the next month without confirmation, it said.
Another 14 were due to order cancelations, nine were related to the quality or quantity of food, eight concerned the service of delivery workers and 11 were related to other issues, it said.
The frequency of Foodpanda’s absences from mediation sessions held by local governments was higher, which the firm attributed to strikes by delivery workers during the Lunar New Year holiday and a rising number of orders in the period, it said.
The committee urged the companies to participate in mediation to show that they care about consumers’ rights, as well as to comply with regulations.
Before placing an order, consumers can consult lists local governments publish online of corporations that have failed to attend mediation sessions without proper reasons, it said.
When a dispute arises, people can call the national consumer protection “1950” hotline, or file an online complaint on the committee’s Web site, it added.
The Taipei Mass Rapid Transit (MRT) Wanda-Zhonghe Line is 81.7 percent complete, with public opening targeted for the end of 2027, New Taipei City Mayor Hou You-yi (侯友宜) said today. Surrounding roads are to be open to the public by the end of next year, Hou said during an inspection of construction progress. The 9.5km line, featuring nine underground stations and one depot, is expected to connect Chiang Kai-shek Memorial Hall Station to Chukuang Station in New Taipei City’s Jhonghe District (中和). All 18 tunnels for the line are complete, while the main structures of the stations and depot are mostly finished, he
The first global hotel Keys Selection by the Michelin Guide includes four hotels in Taiwan, Michelin announced yesterday. All four received the “Michelin One Key,” indicating guests are to experience a “very special stay” at any of the locations as the establishments are “a true gem with personality. Service always goes the extra mile, and the hotel provides much more than others in its price range.” Of the four hotels, three are located in Taipei and one in Taichung. In Taipei, the One Key accolades were awarded to the Capella Taipei, Kimpton Da An Taipei and Mandarin Oriental Taipei. Capella Taipei was described by
EVA Airways today confirmed the death of a flight attendant on Saturday upon their return to Taiwan and said an internal investigation has been launched, as criticism mounted over a social media post accusing the airline of failing to offer sufficient employee protections. According to the post, the flight attendant complained of feeling sick on board a flight, but was unable to take sick leave or access medical care. The crew member allegedly did not receive assistance from the chief purser, who failed to heed their requests for medical attention or call an ambulance once the flight landed, the post said. As sick
Minister of Economic Affairs Kung Ming-hsin (龔明鑫) yesterday said that private-sector refiners are willing to stop buying Russian naphtha should the EU ask them to, after a group of non-governmental organizations, including the Centre for Research on Energy and Clean Air (CREA), criticized the nation’s continued business with the country. While Taiwan joined the US and its Western allies in putting broad sanctions on Russia after it invaded Ukraine in 2022, it did not explicitly ban imports of naphtha, a major hard-currency earner for Russia. While state-owned firms stopped importing Russian oil in 2023, there is no restriction on private companies to
RSS