The Civil Aeronautic Administration (CAA) is scheduled to meet with the Consumer Protection Committee (CPC) of the Executive Yuan next week to discuss whether passengers on budget airlines should be allowed to take their own food aboard.
Statistics from the administration showed that the nation would have 16 low-cost carriers by the end of this year. While the budget airlines attract passengers with inexpensive tickets, passengers need to pay additional fees to check in luggage or for meals.
Consumer complaints have begun to emerge after the nation’s first low-cost carrier, Tigerair Taiwan, launched flights last month. Passengers complained that the on-board meals are too expensive and that they were not allowed to take their own food onto the flights. They also complained that they were not informed of the airline’s regulations banning passengers from consuming food that was not purchased aboard.
The administration said it is meeting with CPC officials next week to discuss ways to require the low-cost carriers to clearly disclose the relevant information on the consumption of outside food during flights. The information must be displayed on the airlines’ Web sites, it said.
The administration said Tigerair Taiwan, Scoot, Air Asia X, HK Express and Air Asia Berhad all have regulations banning passengers from taking food on board.
Jetstar, Vanilla Air, Peach Aviation and others do not have such regulations.
In response, Tigerair Taiwan said the airline has clearly stated the relevant regulations on its Web site, and its flight attendants only tell the passengers that the airline sells meals on board so they do not have to bring their own food.
It said that passengers bringing their own food will be asked to quickly finish meals to avoid inconveniencing other passengers and they will not be allowed to take strong-smelling food on board.
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