Consumers who book performance tickets online are entitled to have their tickets refunded within seven days, a consumer ombudsman said yesterday.
"The government will first give ticket agencies who break the regulation a warning and if, after a certain period, they fail to deal with the issue accordingly will suspend their business," Consumer Ombudsman Liu Chin-fang (劉清芳) said.
2 percent refused
"Every year, more than 10 million people book performance tickets online, and about 2 percent of them who ask for a refund are rejected. If a ticket costs NT$300, the unnecessary loss to Internet users amounts to NT$60 million [US$1.8 million] a year," Tseng said.
Tseng said that some popular Internet ticketing agencies such as Era, Kingstone, Ambassador Theatres, The National Theater, the National Concert Hall and Warner Village Theatres all preclude consumers from getting a refund on their tickets.
A violation
"The regulation is in violation of Article 19 of the Consumer Protection Law (
Internet ticketing agencies say that the tickets sold are all non refundable and non-changeable.
Consumers can take civil action against ticketing systems and demand compensation for their loss if they are denied a refund, he said.
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