Cathay United Bank (國泰世華銀行) boasts a customer base of 6.3 million digital users and, in the spirit of “digital empowerment,” took its digital strength to a new level by launching a new digital consumer banking brand “CUBE” in October last year.
Its core service, CUBE App, offers one-stop management of banking assets, investment positions, insurance products and other convenient services, such as mobile withdrawals, mobile number and account binding, and video customer service. The comprehensive functions and ongoing optimization of CUBE App drive customer satisfaction to new highs.
With years of experience in digital transformation, Cathay United Bank won the Best App for Customer Experience at the Retail Banker International Asia Trailblazer Awards for its CUBE App, and the Best Training and Development Course for its one-stop digital learning platform, which exemplifies the bank’s commitment to “sustainable empowerment.”
Photo courtesy of Cathay United Bank
CUBE App is the first in the industry to adopt “direct facial recognition” technology, and has exceeded 26 million logins. The app detects multipoint facial landmarks of the customer in real time and compares them to the customer’s biometric record retained by the bank, thereby drastically enhancing the security level of online transactions.
With facial recognition technology, customers can complete transactions in a simple and secure environment, without having to use passwords or SMS verification codes.
CUBE App also comes with a design of a revolutionary video customer support that provides services that need to be conducted over-the-counter, such as account opening, applying for online banking passwords and setting up pre-designated accounts. This function was also the key to winning the award.
As the era of talent retention emerges, the bank is bracing its organizations for the transformation by empowering its employees with the necessary knowledge and skills.
To that end, Cathay United Bank uses an innovative learning model that builds a “digital learning formula” incorporated with the “one-stop shopping” concept to fulfill its commitment to sustainable empowerment.
The bank also offers diversified learning channels: Analysis of user behavior provides personalized recommendations for employees, making learning easy, fun and relevant. This feature led to bank winning the Best Training and Development Course award.
Looking forward, Cathay United Bank will continue to uphold the spirit of “One Team, One Bank,” achieve its goals through cross-unit collaboration and put up a united front when serving customers. The bank strives to satisfy all customer demands with its comprehensive, one-stop financial services and leverage digital transformation to make customers’ lives easier.
The US dollar was trading at NT$29.7 at 10am today on the Taipei Foreign Exchange, as the New Taiwan dollar gained NT$1.364 from the previous close last week. The NT dollar continued to rise today, after surging 3.07 percent on Friday. After opening at NT$30.91, the NT dollar gained more than NT$1 in just 15 minutes, briefly passing the NT$30 mark. Before the US Department of the Treasury's semi-annual currency report came out, expectations that the NT dollar would keep rising were already building. The NT dollar on Friday closed at NT$31.064, up by NT$0.953 — a 3.07 percent single-day gain. Today,
‘SHORT TERM’: The local currency would likely remain strong in the near term, driven by anticipated US trade pressure, capital inflows and expectations of a US Fed rate cut The US dollar is expected to fall below NT$30 in the near term, as traders anticipate increased pressure from Washington for Taiwan to allow the New Taiwan dollar to appreciate, Cathay United Bank (國泰世華銀行) chief economist Lin Chi-chao (林啟超) said. Following a sharp drop in the greenback against the NT dollar on Friday, Lin told the Central News Agency that the local currency is likely to remain strong in the short term, driven in part by market psychology surrounding anticipated US policy pressure. On Friday, the US dollar fell NT$0.953, or 3.07 percent, closing at NT$31.064 — its lowest level since Jan.
The New Taiwan dollar and Taiwanese stocks surged on signs that trade tensions between the world’s top two economies might start easing and as US tech earnings boosted the outlook of the nation’s semiconductor exports. The NT dollar strengthened as much as 3.8 percent versus the US dollar to 30.815, the biggest intraday gain since January 2011, closing at NT$31.064. The benchmark TAIEX jumped 2.73 percent to outperform the region’s equity gauges. Outlook for global trade improved after China said it is assessing possible trade talks with the US, providing a boost for the nation’s currency and shares. As the NT dollar
The Financial Supervisory Commission (FSC) yesterday met with some of the nation’s largest insurance companies as a skyrocketing New Taiwan dollar piles pressure on their hundreds of billions of dollars in US bond investments. The commission has asked some life insurance firms, among the biggest Asian holders of US debt, to discuss how the rapidly strengthening NT dollar has impacted their operations, people familiar with the matter said. The meeting took place as the NT dollar jumped as much as 5 percent yesterday, its biggest intraday gain in more than three decades. The local currency surged as exporters rushed to
RSS