Cathay United Bank (國泰世華銀行) boasts a customer base of 6.3 million digital users and, in the spirit of “digital empowerment,” took its digital strength to a new level by launching a new digital consumer banking brand “CUBE” in October last year.
Its core service, CUBE App, offers one-stop management of banking assets, investment positions, insurance products and other convenient services, such as mobile withdrawals, mobile number and account binding, and video customer service. The comprehensive functions and ongoing optimization of CUBE App drive customer satisfaction to new highs.
With years of experience in digital transformation, Cathay United Bank won the Best App for Customer Experience at the Retail Banker International Asia Trailblazer Awards for its CUBE App, and the Best Training and Development Course for its one-stop digital learning platform, which exemplifies the bank’s commitment to “sustainable empowerment.”
Photo courtesy of Cathay United Bank
CUBE App is the first in the industry to adopt “direct facial recognition” technology, and has exceeded 26 million logins. The app detects multipoint facial landmarks of the customer in real time and compares them to the customer’s biometric record retained by the bank, thereby drastically enhancing the security level of online transactions.
With facial recognition technology, customers can complete transactions in a simple and secure environment, without having to use passwords or SMS verification codes.
CUBE App also comes with a design of a revolutionary video customer support that provides services that need to be conducted over-the-counter, such as account opening, applying for online banking passwords and setting up pre-designated accounts. This function was also the key to winning the award.
As the era of talent retention emerges, the bank is bracing its organizations for the transformation by empowering its employees with the necessary knowledge and skills.
To that end, Cathay United Bank uses an innovative learning model that builds a “digital learning formula” incorporated with the “one-stop shopping” concept to fulfill its commitment to sustainable empowerment.
The bank also offers diversified learning channels: Analysis of user behavior provides personalized recommendations for employees, making learning easy, fun and relevant. This feature led to bank winning the Best Training and Development Course award.
Looking forward, Cathay United Bank will continue to uphold the spirit of “One Team, One Bank,” achieve its goals through cross-unit collaboration and put up a united front when serving customers. The bank strives to satisfy all customer demands with its comprehensive, one-stop financial services and leverage digital transformation to make customers’ lives easier.
SOLID FOUNDATION: Given its decades of expertise in megatronics, manufacturing and robotics, Japan has the wherewithal to create its own AI, Jensen Huang said Nvidia Corp plans to help build an artificial intelligence (AI) tech-related ecosystem in Japan to meet demand in a country eager to gain an edge in this emerging technology. The US company will seek to partner with Japanese research organizations, companies and start-ups to build factories for AI, Nvidia CEO Jensen Huang (黃仁勳) said yesterday during opening remarks in a meeting with Japanese Minister of Economy, Trade and Industry Yasutoshi Nishimura. The company is to set up an AI research laboratory, and invest in local start-ups and educate the public on using AI, Huang said. Huang earlier this week met with Japanese Prime
Huawei Technologies Co (華為) is among a field of “very formidable” competitors to Nvidia Corp in the race to produce the best artificial intelligence (AI) chips, Nvidia chief executive officer Jensen Huang (黃仁勳) said yesterday. Huawei, Intel Corp and an expanding group of semiconductor start-ups pose a stiff challenge to Nvidia’s dominant position in the market for AI accelerators, Huang told reporters in Singapore. Shenzhen-based Huawei has grown into China’s chip tech champion and returned to the spotlight this year with an advanced made-in-China smartphone processor. “We have a lot of competitors, in China and outside China,” Huang said. “Most of our competitors
TAPPING TAIWAN? TSMC is committed to hiring locally, but circumstances might require the firm to bring in foreign workers with specialized experience, they said Arizona labor unions and Taiwan Semiconductor Manufacturing Co (TSMC, 台積電) have reached an agreement to resolve labor disputes that have dogged the chipmaker’s construction site in Phoenix, Arizona, they said in a joint statement. The new accord is the result of months of negotiations between the world’s leading chipmaker and the Arizona Building and Construction Trades Council (AZBTC), a coalition of unions with 3,000 members on site — about one-quarter of TSMC’s total construction workforce. Under the agreement, TSMC — which is investing US$40 billion in Arizona — plans to partner with unions to develop workforce training programs and maintain transparency on
Global semiconductor industry revenue is expected to grow 16.8 percent year-on-year next year, following a slump this year, largely fueled by a surge in demand for memory chips, US-based market information advisory firm Gartner Inc said on Monday. Gartner said the global semiconductor industry is forecast to generate US$624 billion in sales next year, up from US$534 billion this year, during which revenue is predicted to fall 10.9 percent amid inventory adjustments caused by weak demand. The global market for memory chips is expected to rebound next year by 66.3 percent, following a fall of 38.8 percent this year due to oversupply
RSS