Tony Hsieh (謝家華), the retired chief executive of Zappos.com who revolutionized the online shoe industry and gained notoriety for his company’s unique corporate culture, has died. He was 46.
Puoy Premsrirut, a lawyer for the Taiwanese-American Hsieh, told news outlets that Hsieh had been injured in a house fire while visiting Connecticut.
He was with family there when he died on Friday night, KLAS-TV reported.
Photo: Reuters
A Nov. 18 house fire in which Hsieh is believed to have been injured remains under investigation, according to the Hartford Courant, which cited the New London fire chief and reported the home that burned is owned by a long-time Zappos employee.
A Harvard graduate, Hsieh gained success in the dot com era. He joined Zappos in 1999 when it was called ShoeSite.com and led it for two decades.
Amazon.com Inc purchased the company for US$1.2 billion in 2009 and Hsieh remained as chief executive until stepping down in August.
Amazon’s purchase of the firm signaled CEO Jeff Bezos was both impressed and threatened by Zappos’ fast delivery of online orders and customer service reputation.
Hsieh’s success selling shoes online stood out because it was a product people traditionally like to feel on their feet before buying.
“The world lost you way too soon,” Bezos wrote on Saturday on Instagram. “Your curiosity, vision, and relentless focus on customers leave an indelible mark.”
Hsieh was a fixture in the tech speaker circuit and espoused his company’s commitment to “holocracy,” a decentralized management style where decisionmaking was spread throughout the organization without traditional hierarchy.
He stood out as a non-traditionalist even in an industry known for breaking tradition.
He lived in a trailer park in downtown Las Vegas that attracted creative people working on the strip. They would eat communal meals by a big fire pit and a pet alpaca roamed the park.
Hsieh would make random appearances in the park to play a card game with visitors that forced them to pick priorities in their lives.
Tributes swirled on social media from the tech industry, Las Vegas — where the company was headquartered — and from US President Donald Trump’s daughter Ivanka.
Nevada Governor Steve Sisolak thanked him for helping transform the city, while Ivanka Trump said Hsieh’s originality challenged her to “reject conformity.”
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