Japanese cosmetics company Kanebo yesterday admitted it had continued shipping products blamed for skin blotches for a week after deciding to recall them, saying it wanted to avoid causing “confusion.”
Kanebo decided to recall the products on June 28, with managers at the parent company Kao endorsing their decision on July 2, a Kanebo spokesman said.
However, the recall, involving almost 4.75 million products on retail shelves, was not announced until July 4, meaning the company kept shipping the flawed cosmetics for almost a week after it first decided to take them off the shelves.
The delayed action “could have increased the number of customers affected,” said the official, who declined to be named. “In the meantime, however, we were establishing call centers and making other preparations [for expected inquiries and complaints from customers],” he said, arguing the company did so “as urgently as possible.”
“Otherwise we could cause confusion among customers... Concerns among customers could get worse if we were not properly prepared to answer their questions,” the official said.
Kanebo announced a recall of 54 of its products that contained a substance called 4HPB, a synthetic version of a natural compound, developed by the company.
It said it would pay medical costs for any customers who had been left with uneven coloring of their skin, which in some cases continued after they stopped using the products.
As of Aug. 25 a total of 8,678 consumers in Japan had been confirmed to have blotches after using creams such as “Blanchir Superior,” with 65 people reported as having the trouble overseas, according to Kanebo.
TECH PARTNERSHIP: The deal with Arizona-based Amkor would provide TSMC with advanced packing and test capacities, a requirement to serve US customers Taiwan Semiconductor Manufacturing Co (TSMC, 台積電) is collaborating with Amkor Technology Inc to provide local advanced packaging and test capacities in Arizona to address customer requirements for geographical flexibility in chip manufacturing. As part of the agreement, TSMC, the world’s biggest contract chipmaker, would contract turnkey advanced packaging and test services from Amkor at their planned facility in Peoria, Arizona, a joint statement released yesterday said. TSMC would leverage these services to support its customers, particularly those using TSMC’s advanced wafer fabrication facilities in Phoenix, Arizona, it said. The companies would jointly define the specific packaging technologies, such as TSMC’s Integrated
An Indian factory producing iPhone components resumed work yesterday after a fire that halted production — the third blaze to disrupt Apple Inc’s local supply chain since the start of last year. Local industrial behemoth Tata Group’s plant in Tamil Nadu, which was shut down by the unexplained fire on Saturday, is a key linchpin of Apple’s nascent supply chain in the country. A spokesperson for subsidiary Tata Electronics Pvt yesterday said that the company would restart work in “many areas of the facility today.” “We’ve been working diligently since Saturday to support our team and to identify the cause of the fire,”
China’s economic planning agency yesterday outlined details of measures aimed at boosting the economy, but refrained from major spending initiatives. The piecemeal nature of the plans announced yesterday appeared to disappoint investors who were hoping for bolder moves, and the Shanghai Composite Index gave up a 10 percent initial gain as markets reopened after a weeklong holiday to end 4.59 percent higher, while Hong Kong’s Hang Seng Index dived 9.41 percent. Chinese National Development and Reform Commission Chairman Zheng Shanjie (鄭珊潔) said the government would frontload 100 billion yuan (US$14.2 billion) in spending from the government’s budget for next year in addition
Sales RecORD: Hon Hai’s consolidated sales rose by about 20 percent last quarter, while Largan, another Apple supplier, saw quarterly sales increase by 17 percent IPhone assembler Hon Hai Precision Industry Co (鴻海精密) on Saturday reported its highest-ever quarterly sales for the third quarter on the back of solid global demand for artificial intelligence (AI) servers. Hon Hai, also known as Foxconn Technology Group (富士康科技集團) globally, said it posted NT$1.85 trillion (US$57.93 billion) in consolidated sales in the July-to-September quarter, up 19.46 percent from the previous quarter and up 20.15 percent from a year earlier. The figure beat the previous third-quarter high of NT$1.74 trillion recorded in 2022, company data showed. Due to rising demand for AI, Hon Hai said its cloud and networking division enjoyed strong sales
RSS