National Communications Commission (NCC) Chairman Howard Shyr (石世豪) yesterday said that the commission would release its ranking of telecommunications carriers according to the number of consumer complaints in the first quarter of the year.
Shyr made the announcement at a meeting of the legislature’s Transportation Committee, held to review a proposed amendment to the Telecommunications Act (電信法) that would ban telecom carriers from building service station bases on the site of all schools up to the senior-high school level.
Chinese Nationalist Party (KMT) Legislator Lu Chia-cheng (盧嘉辰) and Democratic Progressive Party (DPP) Legislator Lee Kun-tse (李昆澤) said that the commission had received 1,688 complaints involving disputes between telecoms carriers and consumers in the period between January and March this year, which accounted for more than 50 percent of the total last year.
Lee said the commission should be more active in resolving the disputes, rather than just forwarding the complaints to the relevant carrier. The public has a right to know which carrier received the largest number of complaints, he said, adding that this would motivate the carriers to improve.
Lee added that the regulations on seeking compensation from telecom carriers were too strict. Currently, consumers can only be compensated if they experience a disconnection in mobile communication service for more than two hours or for more than 12 hours for fixed network services. He said that users’ monthly service fee should be waived if their carrier fails to resume normal service within two hours.
The committee passed a resolution asking the commission to study the feasibility of demanding that land or property owned by government agencies and state-run corporations be made available for base stations. The resolution also urged the commission to monitor changes in electromagnetic waves near the base stations every season without giving notice to the carriers.
KMT Legislator Luo Shu-lei (羅淑蕾) and DPP Legislator Tsai Chi-chang (蔡其昌) said that nearly all government agencies had turned down requests to have a station installed on their premises because it would upset the residents in their neighborhoods. The two legislators said that the public’s aversion to the stations is proof that the commission has failed to assure people about the safety of living near the stations.
SHIPS, TRAINS AND AUTOMOBILES: The ministry has announced changes to varied transportation industries taking effect soon, with a number of effects for passengers Beginning next month, the post office is canceling signature upon delivery and written inquiry services for international registered small packets in accordance with the new policy of the Universal Postal Union, the Ministry of Transportation and Communications said yesterday. The new policy does not apply to packets that are to be delivered to China, the ministry said. Senders of international registered small packets would receive a NT$10 rebate on postage if the packets are sent from Jan. 1 to March 31, it added. The ministry said that three other policies are also scheduled to take effect next month. International cruise ship operators
HORROR STORIES: One victim recounted not realizing they had been stabbed and seeing people bleeding, while another recalled breaking down in tears after fleeing A man on Friday died after he tried to fight the knife-wielding suspect who went on a stabbing spree near two of Taipei’s busiest metro stations, Taipei Mayor Chiang Wan-an (蔣萬安) said. The 57-year-old man, identified by his family name, Yu (余), encountered the suspect at Exit M7 of Taipei Main Station and immediately tried to stop him, but was fatally wounded and later died, Chiang said, calling the incident “heartbreaking.” Yu’s family would receive at least NT$5 million (US$158,584) in compensation through the Taipei Rapid Transit Corp’s (TRTC) insurance coverage, he said after convening an emergency security response meeting yesterday morning. National
PLANNED: The suspect visited the crime scene before the killings, seeking information on how to access the roof, and had extensively researched a 2014 stabbing incident The suspect in a stabbing attack that killed three people and injured 11 in Taipei on Friday had planned the assault and set fires at other locations earlier in the day, law enforcement officials said yesterday. National Police Agency (NPA) Director-General Chang Jung-hsin (張榮興) said the suspect, a 27-year-old man named Chang Wen (張文), began the attacks at 3:40pm, first setting off smoke bombs on a road, damaging cars and motorbikes. Earlier, Chang Wen set fire to a rental room where he was staying on Gongyuan Road in Zhongzheng District (中正), Chang Jung-hsin said. The suspect later threw smoke grenades near two exits
The Forestry and Nature Conservation Agency yesterday launched a gift box to market honey “certified by a Formosan black bear” in appreciation of a beekeeper’s amicable interaction with a honey-thieving bear. Beekeeper Chih Ming-chen (池明鎮) in January inspected his bee farm in Hualien County’s Jhuosi Township (卓溪) and found that more than 20 beehives had been destroyed and many hives were eaten, with bear droppings and paw prints near the destroyed hives, the agency said. Chih returned to the farm to move the remaining beehives away that evening when he encountered a Formosan black bear only 20m away, the agency said. The bear
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