National Communications Commission (NCC) Chairman Howard Shyr (石世豪) yesterday said that the commission would release its ranking of telecommunications carriers according to the number of consumer complaints in the first quarter of the year.
Shyr made the announcement at a meeting of the legislature’s Transportation Committee, held to review a proposed amendment to the Telecommunications Act (電信法) that would ban telecom carriers from building service station bases on the site of all schools up to the senior-high school level.
Chinese Nationalist Party (KMT) Legislator Lu Chia-cheng (盧嘉辰) and Democratic Progressive Party (DPP) Legislator Lee Kun-tse (李昆澤) said that the commission had received 1,688 complaints involving disputes between telecoms carriers and consumers in the period between January and March this year, which accounted for more than 50 percent of the total last year.
Lee said the commission should be more active in resolving the disputes, rather than just forwarding the complaints to the relevant carrier. The public has a right to know which carrier received the largest number of complaints, he said, adding that this would motivate the carriers to improve.
Lee added that the regulations on seeking compensation from telecom carriers were too strict. Currently, consumers can only be compensated if they experience a disconnection in mobile communication service for more than two hours or for more than 12 hours for fixed network services. He said that users’ monthly service fee should be waived if their carrier fails to resume normal service within two hours.
The committee passed a resolution asking the commission to study the feasibility of demanding that land or property owned by government agencies and state-run corporations be made available for base stations. The resolution also urged the commission to monitor changes in electromagnetic waves near the base stations every season without giving notice to the carriers.
KMT Legislator Luo Shu-lei (羅淑蕾) and DPP Legislator Tsai Chi-chang (蔡其昌) said that nearly all government agencies had turned down requests to have a station installed on their premises because it would upset the residents in their neighborhoods. The two legislators said that the public’s aversion to the stations is proof that the commission has failed to assure people about the safety of living near the stations.
The Taipei Mass Rapid Transit (MRT) Wanda-Zhonghe Line is 81.7 percent complete, with public opening targeted for the end of 2027, New Taipei City Mayor Hou You-yi (侯友宜) said today. Surrounding roads are to be open to the public by the end of next year, Hou said during an inspection of construction progress. The 9.5km line, featuring nine underground stations and one depot, is expected to connect Chiang Kai-shek Memorial Hall Station to Chukuang Station in New Taipei City’s Jhonghe District (中和). All 18 tunnels for the line are complete, while the main structures of the stations and depot are mostly finished, he
Taipei is to implement widespread road closures around Taipei 101 on Friday to make way for large crowds during the Double Ten National Day celebration, the Taipei Department of Transportation said. A four-minute fireworks display is to be launched from the skyscraper, along with a performance by 500 drones flying in formation above the nearby Nanshan A21 site, starting at 10pm. Vehicle restrictions would occur in phases, they said. From 5pm to 9pm, inner lanes of Songshou Road between Taipei City Hall and Taipei 101 are to be closed, with only the outer lanes remaining open. Between 9pm and 9:40pm, the section is
The first global hotel Keys Selection by the Michelin Guide includes four hotels in Taiwan, Michelin announced yesterday. All four received the “Michelin One Key,” indicating guests are to experience a “very special stay” at any of the locations as the establishments are “a true gem with personality. Service always goes the extra mile, and the hotel provides much more than others in its price range.” Of the four hotels, three are located in Taipei and one in Taichung. In Taipei, the One Key accolades were awarded to the Capella Taipei, Kimpton Da An Taipei and Mandarin Oriental Taipei. Capella Taipei was described by
The Taipei Economic and Cultural Office in Vancouver, Canada, on Saturday hosted a reception to celebrate Double Ten National Day. Conservative Canadian lawmaker Marc Dalton called Taiwan a “beacon of courage and resilience in the face of rising authoritarianism,” according to a post on the Taiwan in Vancouver Facebook page. Also in attendance were fellow conservative caucus members Tako Van Popta and Chak Au, who said that Taiwan plays an “indispensable role” in ensuring global peace, prosperity and stability due to its strategic position in the Indo-Pacific region, it said. Canadian lawmaker Michael Cooper also recorded a message wishing Taiwan a
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