National Communications Commission (NCC) Chairman Howard Shyr (石世豪) yesterday said that the commission would release its ranking of telecommunications carriers according to the number of consumer complaints in the first quarter of the year.
Shyr made the announcement at a meeting of the legislature’s Transportation Committee, held to review a proposed amendment to the Telecommunications Act (電信法) that would ban telecom carriers from building service station bases on the site of all schools up to the senior-high school level.
Chinese Nationalist Party (KMT) Legislator Lu Chia-cheng (盧嘉辰) and Democratic Progressive Party (DPP) Legislator Lee Kun-tse (李昆澤) said that the commission had received 1,688 complaints involving disputes between telecoms carriers and consumers in the period between January and March this year, which accounted for more than 50 percent of the total last year.
Lee said the commission should be more active in resolving the disputes, rather than just forwarding the complaints to the relevant carrier. The public has a right to know which carrier received the largest number of complaints, he said, adding that this would motivate the carriers to improve.
Lee added that the regulations on seeking compensation from telecom carriers were too strict. Currently, consumers can only be compensated if they experience a disconnection in mobile communication service for more than two hours or for more than 12 hours for fixed network services. He said that users’ monthly service fee should be waived if their carrier fails to resume normal service within two hours.
The committee passed a resolution asking the commission to study the feasibility of demanding that land or property owned by government agencies and state-run corporations be made available for base stations. The resolution also urged the commission to monitor changes in electromagnetic waves near the base stations every season without giving notice to the carriers.
KMT Legislator Luo Shu-lei (羅淑蕾) and DPP Legislator Tsai Chi-chang (蔡其昌) said that nearly all government agencies had turned down requests to have a station installed on their premises because it would upset the residents in their neighborhoods. The two legislators said that the public’s aversion to the stations is proof that the commission has failed to assure people about the safety of living near the stations.
EVA Airways today confirmed the death of a flight attendant on Saturday upon their return to Taiwan and said an internal investigation has been launched, as criticism mounted over a social media post accusing the airline of failing to offer sufficient employee protections. According to the post, the flight attendant complained of feeling sick on board a flight, but was unable to take sick leave or access medical care. The crew member allegedly did not receive assistance from the chief purser, who failed to heed their requests for medical attention or call an ambulance once the flight landed, the post said. As sick
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EVA Airways, one of the leading international carriers in Taiwan, yesterday said that it was investigating reports that a cabin crew manager had ignored the condition of a sick flight attendant, who died on Saturday. The airline made the statement in response to a post circulating on social media that said that the flight attendant on an outbound flight was feeling sick and notified the cabin crew manager. Although the flight attendant grew increasingly ill on the return flight, the manager did not contact Medlink — a system that connects the aircraft to doctors on the ground for treatment advice during medical
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