A : Can you connect me with the department for customer complaints?
B : Hello sir. You can go ahead and tell me what’s the matter.
A : I ordered a book on your Web site several days ago, but I still haven’t received it.
B : I apologize. Can you give me your membership number? I’ll look it up for you.
A : 請問可以幫我轉客訴單位嗎？
B : 先生您好，有事可以直接跟我反應！
A : 幾天前我在你們網站預訂一本書，可是至今尚未收到！
B : 真抱歉，可否請先給我您的會員編號，我立刻幫您查查看。