Wed, Sep 28, 2011 - Page 2 News List


A : Jerry, how do you deal with letters of complaint from customers?

B : For those that can be replied to immediately, customer service representatives phone the customer the same day the complaint is received.

A : And what about the others?

B : We look into the matter and reply to the customer within two or three days.

A : Jerry,請問你們如何處理客戶申訴信?

B : 可以立即回覆的問題,客服人員會在當天去電解說。

A : 那其他部分呢?

B : 會針對申訴問題做調查,並在2到3天內回覆。

This story has been viewed 3666 times.

Comments will be moderated. Remarks containing abusive and obscene language, personal attacks of any kind or promotion will be removed and the user banned.

TOP top