A : Jerry, how do you deal with letters of complaint from customers?
B : For those that can be replied to immediately, customer service representatives phone the customer the same day the complaint is received.
A : And what about the others?
B : We look into the matter and reply to the customer within two or three days.
A : Jerry，請問你們如何處理客戶申訴信？
B : 可以立即回覆的問題，客服人員會在當天去電解說。
A : 那其他部分呢？
B : 會針對申訴問題做調查，並在2到3天內回覆。