Wed, Sep 28, 2011 - Page 2 News List


A : Jerry, how do you deal with letters of complaint from customers?

B : For those that can be replied to immediately, customer service representatives phone the customer the same day the complaint is received.

A : And what about the others?

B : We look into the matter and reply to the customer within two or three days.

A : Jerry,請問你們如何處理客戶申訴信?

B : 可以立即回覆的問題,客服人員會在當天去電解說。

A : 那其他部分呢?

B : 會針對申訴問題做調查,並在2到3天內回覆。

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