People who purchased Samsung Electronics Co’s latest flagship smartphone, the Galaxy Note 7, are to be able to apply for a replacement or a refund starting today, as reports of the device catching fire due to a battery problem have caused concerns.
Samsung confirmed 35 cases of the Galaxy Note 7 catching fire as of Sept. 1, most of them occurring while the battery was being charged, and the South Korean firm has announced a global recall of the smartphone.
In Taiwan, consumers who purchased the smartphones from authorized dealers are to be able to swap their Galaxy Note 7 for a new one or another flagship model, and they are also to have the option of applying for a refund, the South Korean electronics giant said.
Samsung said that the replacement and refund service would be carried out unconditionally.
However, people who purchased the device through parallel sales channels are not eligible for a refund, Samsung added.
The company stopped sales of the device in Taiwan on Sept. 3, after several reported incidents of the smartphone catching fire last month.
People who choose to receive a new Galaxy Note 7 would need to register on Samsung’s Web site from Monday next week, and deliveries of replacements are expected to begin on Sept. 23, the company said.
The 5.7-inch “phablet” went on sale in Taiwan and nine other markets around the world, including South Korea, on Aug. 16.
So far, 2.5 million handsets have been sold around the globe, according to Samsung.
Samsung mobile communications president Koh Dong-jin urged Galaxy Note 7 owners to immediately turn off and swap their smartphones as a precaution.
Taiwanese airlines on Friday last week announced that passengers should not use their Samsung Galaxy Note 7 devices in flight or put them in checked baggage, due to safety concerns over the smartphone’s fire-prone battery.
The move followed an announcement by the US Federal Aviation Administration on Thursday last week that “strongly advises passengers not to turn on or charge these devices aboard aircraft and not to stow them in checked baggage.”
Softbank Group Corp plans to keep a stake in the chip designer Arm Ltd, even if it sells a partial interest to Nvidia Corp, the Nikkei reported. The companies are negotiating terms, the newspaper reported, citing sources. Softbank might take a stake in Nvidia after it buys Arm, the report said. Nvidia and Arm might also merge through a share swap, and Softbank would become a major shareholder in the combined company, it said. The two parties aim to reach a deal in the next few weeks, the sources said, asking not to be identified because the information is private. Nvidia is the
END TO SPECULATION: The hotel’s management contract has been extended, despite reports that it wanted to end its alliance with Hyatt Hotels over a deal with Riant Capital Singapore-based Hong Leong Hotel Development Ltd (豐隆大飯店股份) yesterday said it has extended a management contract to ensure the continued presence of the Grand Hyatt brand in Taipei, ending rumors that the two sides were parting ways. “We are pleased Hyatt is able to come to terms on the extension of the management contract of Grand Hyatt Taipei,” said Kwek Leng Beng (郭令明), executive chairman of City Developments Ltd (城市發展) and Millennium & Copthorne Hotels Ltd (千禧國敦酒店). Hong Leong Hotel Development is a subsidiary of Millennium, and both fall under the Hong Leong Group (豐隆集團). The Grand Hyatt Taipei (台北君悅大飯店), owned and built by
MOVING FROM CHINA? The article did not name the company, but Foxconn, Wistron and Pegatron were among firms chosen for a production-linked incentive plan in India An Apple Inc vendor is looking at shifting six production lines to India from China, which could result in US$5 billion of iPhone exports from the South Asian nation, the Times of India reported, citing people familiar with the matter who it did not identify. The establishment of the facility would create about 55,000 jobs over about a year, the newspaper reported, not naming the Apple vendor. It would also cater to the domestic market and expand operations to include tablets and laptops, the newspaper reported. Samsung Electronics Co and Apple’s assembly partners are among 22 companies that have pledged 110 billion
’WHITE BOX’: The open platform would give local firms access to Cisco’s cloud-based mobile network to develop 5G telecom equipment and tap into the global market The Ministry of Economic Affairs (MOEA) yesterday introduced a new 5G “open lab” in collaboration with US-based information technology and networking giant Cisco Systems Inc to address the rapidly growing “white box” 5G networking equipment market. The open lab will be a platform where Taiwanese manufacturers can access Cisco’s cloud-based mobile network to develop their own 5G telecom equipment, such as small-cell base stations, network switches, modems and Internet of things (IoT) devices, a ministry statement said. The open platform would allow Taiwanese manufacturers to tap into the lucrative 5G telecom equipment market, which was previously monopolized by Nokia Oyj, Ericsson AB