Almost everyone in this village in central India has a complaint. Electricity comes only three hours a day. The road has potholes. Widows’ pensions arrive late. The school lunch program often runs low on food.
Villagers say they send letters, call a government complaint line and wait outside officials’ offices for help, but never get a response.
“All our complaints go into a blind well of the government,” said Mukesh Chandravanshi, a 30-year-old farmer.
Now a simple cellphone text-messaging program is providing a more direct line of communication between villagers and the government. Developed by activists, local officials and an information technology company, the system ensures that complaints are immediately acknowledged and that residents regularly receive updates on how and when their problems will be resolved.
Launched in two districts in two states, the system decreases the chances that a problem will be ignored by holding officials accountable, according to its developers. Such technology does not guarantee a solution, but it can transform the relationship between citizens and the government in a bloated bureaucracy beset with corruption and apathy, analysts say.
“Everybody’s pocket in the village has a mobile phone nowadays. If we can turn this into a direct pipeline to the government, we will have the power to complain and be heard,” Shafique Khan, a field coordinator for the program, called Samadhan, or “resolution”, said as he demonstrated how to use it to villagers sitting under a tamarind tree.
Through Samadhan, people can go to a Web site to see where most problems and delays occur and assess the performance of officials in those areas. The data can be used to identify systemic bottlenecks in the delivery of services.
This month, the program — which was supported by the UN Millennium Development Goals campaign — has received 530 complaints through text messages, such as “my water handpump is not working,” “health worker is absent” and “the village bridge has collapsed in the rain.”
Citizens groups and technology companies are increasingly using crowdsourcing technology to help make the government more efficient, empower people and even mobilize protesters. The ubiquitous cellphone, with about 750 million users in India, and open-source Internet platforms are being deployed to ensure that trash is picked up on time, to track bribes and to help people learn English, find jobs and report incidents of sexual harassment on the streets.
“Access to technology is changing our democratic idiom, and the mobile phone is a metaphor for this change,” said Shiv Visvanathan, a social anthropologist with the Dhirubhai Ambani Institute of Information and Communication Technology in Gandhinagar. “People are demanding accountability from the government. And speed of service delivery is key.”
Not everyone in Londhiya, in Madhya Pradesh State, can take advantage of the complaint service. As some villagers pulled out their cellphones and started typing at the demonstration meeting, a few older men and veiled women who said they were illiterate watched silently from a distance.
However, not all crowdsourcing applications are based on text messaging. In Hyderabad, for example, the local government uses Global Positioning System technology and cellphone cameras to manage the mounting problem of uncollected garbage. Sanitation supervisors take photographs of overflowing trash cans, and the images are uploaded in real time. Officials say this helps hold sanitation workers accountable.
In New Delhi, a new Web site urges women to report harassment and help map neighborhoods they consider unsafe. A mobile app called Fight Back, which will be launched this month for US$2 a month, is tied to the site and enables a woman to send alerts to her friends from her smartphone if she is harassed. The alerts also go to her Facebook page and identify her location on a map.
“The ‘unsafe map’ of Delhi that we are creating with women who report harassment on our site will push the government to turn their attention to these places and warn women and tourists,” said Hindol Sengupta, co-founder of Whypoll, a networking platform for improving governance that has listed such areas with input from more than 100,000 women.
Sengupta recently showed the program to several women at a busy upmarket mall in the capital.
“Do you go to the police if you get harassed?” he asked the women.
All of them said no.
“I feel helpless if a man whistles, passes a lewd comment or touches me in a bus or a public place. I just ignore it and keep quiet because I do not want to provoke them. That’s what we are taught by our families,” said Reena Sharma, a 31-year-old cosmetics saleswoman.
Initially available only on smartphones, the service will eventually extend to low-cost cellphones as well, said Sandeep Sidhu, global delivery manager of CanvasM, the technology interface company that created Fight Back.
Some of these initiatives, including a mobile app launched by CanvasM, are helping India’s 400 million blue-collar migrant workers tap into new opportunities.
“We are helping poorer Indians at the bottom of the pyramid take advantage of the job opportunities arising out of the economic boom that is underway in India,” CanvasM chief executive Jagdish Mitra said.
China has successfully held its Forum on China-Africa Cooperation, with 53 of 55 countries from the African Union (AU) participating. The two countries that did not participate were Eswatini and the Sahrawi Arab Democratic Republic, which have no diplomatic relations with China. Twenty-four leaders were reported to have participated. Despite African countries complaining about summit fatigue, with recent summits held with Russia, Italy, South Korea, the US and Indonesia, as well as Japan next month, they still turned up in large numbers in Beijing. China’s ability to attract most of the African leaders to a summit demonstrates that it is still being
Taiwan People’s Party (TPP) Chairman Ko Wen-je (柯文哲) on Thursday was handcuffed and escorted by police to the Taipei Detention Center, after the Taipei District Court ordered that he be detained and held incommunicado for suspected corruption during his tenure as Taipei mayor. The ruling reversed an earlier decision by the same court on Monday last week that ordered Ko’s release without bail. That decision was appealed by prosecutors on Wednesday, leading the High Court to conclude that Ko had been “actively involved” in the alleged corruption and it ordered the district court to hold a second detention hearing. Video clips
The Russian city of Vladivostok lies approximately 45km from the Sino-Russian border on the Sea of Japan. The area was not always Russian territory: It was once the site of a Chinese settlement. The settlement would later be known as Yongmingcheng (永明城), the “city of eternal light,” during the Yuan Dynasty. That light was extinguished in 1858 when a large area of land was ceded by the Qing Dynasty to the Russian Empire with the signing of the Treaty of Aigun. The People’s Republic of China founded by the Chinese Communist Party (CCP) has never ruled Taiwan. Taiwan was governed by the
The Japanese-language Nikkei Shimbun on Friday published a full-page story calling for Japan’s Liberal Democratic Party’s (LDP) leadership hopefuls to be aware of and to prepare for a potential crisis in the Taiwan Strait. The candidates of the LDP leadership race must have a “vision” in case of a Chinese invasion in Taiwan, the article said, adding that whether the prospective president of the LDP and the future prime minister of Japan have the ability to lead the public and private sectors under this circumstance would be examined in the coming election. The “2027 Theory” of a Taiwan contingency is becoming increasingly
RSS