Abercrombie & Fitch Co is saying goodbye to the shirtless beefcake models who greeted customers at its doors.
The New Albany, Ohio-based company, which operates stores under its namesake brand and Hollister, announced on Friday that store associates will not be hired “based on body type or physical attractiveness” and it will no longer call them “models,” but “brand representatives.”
It said that its employees can be more individualistic when they dress, ditching its “look policy,” which banned eyeliner and certain hair styles among other things.
It is also bidding adieu to “sexualized” photographs in marketing materials in its stores and on its gift cards and shopping bags, starting in late July.
The moves are part of a new set of changes the retailer announced on Friday as it distances itself from the controversial sexualized image established by former chief executive Mike Jeffries, who abruptly resigned in December last year amid sluggish sales. Jeffries was at the helm more than two decades.
However, analysts wonder: If Abercrombie ditches the “sexy,” what new marketing gimmick will the retailer embrace to get shoppers back in its stores?
“Abercrombie & Fitch has to find its niche. I don’t know what that’s going to be. Edgy was it,” said Ken Perkins, president of Retail Metrics LLC, a retail research firm. “You are not going to see totally wholesome, but I think the era has passed it by. They need to do something different.”
Jeffries had reinvented the chain from an ailing retailer of hunting apparel to a seller of teen clothing that became a must-have brand for young consumers fueled by racy ads and catalogs and eye candy associates that helped keep sales sizzling. A big tradition: using shirtless models for store openings and events.
However, since the Great Recession, the brand has stumbled on hard times. Young shoppers are reprioritizing and spending more money on gadgets like iPhones than clothes. And when they do buy clothes, they do so differently than past generations who found comfort in dressing like their peers.
Today’s teens shun the idea of wearing the same outfit as the girl or guy sitting next to them in chemistry class. And many are opting for inexpensive fashions at H&M and other “fast fashion” chains.
The company has posted 12 straight quarters of declines in revenue at stores open at least a year. The company’s total sales and net income have also been on a downward trend over the past two years.
In the release issued on Friday, Abercrombie & Fitch said that it will continue to focus on its commitment to diversity among its sales staff. It said that more than 50 percent of its store associates are non-white.
It also said it will focus on improving customer service.
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