A customer in Pingtung who purchased an electric bicycle that, according to the label, was manufactured in Taiwan, was in for a surprise when she discovered that the bicycle would accelerate on its own.
Not only did she not have control over the speed, but when she contacted the company, a representative told her that the parts were made in China, leaving her to feel she had been cheated.
Cheng Chun (程俊), an official at the Consumer Protection Commission (CPC), said recently that the market is overflowing with products that, though they are said to be made in Taiwan, use many components that are made in China.
Clearer regulations of what constitutes a product being made in Taiwan and clearer labeling to mark such products are required, Cheng said.
The woman, a resident of -Chaochou surnamed Pan (潘), purchased the electric bicycle for NT$16,800.
She had constant problems as the battery and the engine frequently stopped working. Pan said the most serious problem was that it would speed up on its own and then it would be impossible to reduce the speed and the brakes wouldn’t work, which was very frightening.
This is a safety issue that involves life and death, she said.
Although the company fixed the bicycle, it could not guarantee that it would not start speeding up on its own again, she said, adding that this made it very dangerous to ride the bicycle. At that point, however, the company had yet to tell her where the parts were from.
Pan said that when she bought the bicycle, the company said it was made in Taiwan. She said her trust in products made in Taiwan weighed in considerably whenever she had to make a purchase decision.
Only after she contacted the company did it reveal that the parts were actually made in China. This realization made Pan feel that she had been deceived, which led her to file a complaint with the CPC.
A salesperson surnamed Chen (陳) said the bicycle was very popular and that other customers had not experienced similar problems, adding that the manufacturer had repaired Pan’s bicycle free of charge.
Chen said human error was the most likely reason for the problems, as the bicycle had been left outside in the rain, which may have caused problems with the wiring. On the issue of Chinese parts being included in Taiwan-made products, Chen said it was common in today’s market. Vehicles are often developed by Taiwanese businesses based in China, where the parts are produced.
Chen said it is impossible for shops in Taiwan to know which parts are made in China and which are made here.
Cheng said the market was “flooded” with Taiwan-made -products using Chinese parts, adding that their quality was uneven.
Consumers often think they are buying a Taiwan-made product and only after they bring the product home and find that it is substandard do they realize that the main components are made in China, and this leads to frequent consumer complaints, Cheng said.
Some water-filtering machines, for example, are entirely made in China, but are marketed as “made in Taiwan.”
Cheng said that according to current regulations, any product that is assembled in Taiwan is considered to have been manufactured in Taiwan, which often results in inferior products being sold as Taiwanese products.
The authorities should amend regulations on product labeling, Cheng said. For example, a baseline for the proportion of parts in a product that must be made in Taiwan should be set for a product to legally claim that it was made in Taiwan, Cheng said. Doing so would allow customers to make more informed purchasing decisions, Cheng said.
DIPLOMATIC MOVES: Beijing is reportedly pressing the state after reports of forming links with Taiwan, while the ministry is also planning to reopen its office in Guam soon A representative office is set to open in Somaliland at the end of this month, at the earliest, the Ministry of Foreign Affairs (MOFA) said yesterday amid reports that Beijing is sending a diplomatic delegation to the east African country. The ministry on July 1 announced that Taiwan and Somaliland would establish representative offices, following a report by the Somaliland Chronicle Web site. It said at the time that the two nations did not plan to establish formal ties. Somaliland President Muse Bihi Abdi has instructed close confidants to explore the possibility of “mutual recognition between Taiwan and Somaliland,” the Somaliland Chronicle reported
The Supreme Court on Tuesday found four men guilty of attempted murder in the 2017 stabbing of Spanish surfer Ignacio Prio on a Pingtung County beach in the final ruling in the case, sentencing them to three-and-a-half to six years in prison. The defendants had appealed their convictions for attempted murder in the first and second rulings, which had also led to prison sentences ranging from three-and-a-half years to six years. The then-42-year-old Prio went to Jialeshui Beach (佳樂水) near Kenting (墾丁) on March 31, 2017, was attacked after he asked four men to remove their fishing lines from an area
‘IMMORAL, INSINCERE’: Huang Kun-huei said that Ma was ‘distorting history’ in claiming that Lee Teng-hui laid the foundation for the so-called ‘1992 consensus’ Former Presidential Office secretary-general Huang Kun-huei (黃昆輝) on Saturday rejected former president Ma Ying-jeou’s (馬英九) claim that former president Lee Teng-hui (李登輝) had been a proponent of Beijing’s “one China” principle. Lee, who served as president from 1988 to 2000, died in Taipei on Thursday last week. After visiting the Taipei Guest House on Saturday to pay his respects to Lee, Ma posted on Facebook that “28 years ago on this day” Lee hosted a session of the now-defunct National Unification Council, during which he passed a resolution on the “one China” principle. That resolution became the basis of the Chinese Nationalist Party’s
NEW ERA: Taiwan, which has controlled its virus outbreak, now faces the challenge of safely resuming economic exchanges with other nations, Chang Shan-chwen said People should not focus entirely on having zero new confirmed COVID-19 cases in Taiwan, but neglect overall control over the disease situation, Central Epidemic Command Center (CECC) specialist advisory panel convener Chang Shan-chwen (張上淳) said yesterday. Chang made the remark at a forum in Taipei discussing the steps Taiwan should take in the post-pandemic era, organized by the Chinese-language magazine Global Views Monthly. Chang, Centers for Disease Control (CDC) Director-General Chou Jih-haw (周志浩), and Stanford University’s Center for Policy, Outcomes and Prevention director C. Jason Wang (王智弘) each made a presentation, followed by a panel discussion with Chang, Wang and Buddhist Tzu