Thu, Dec 08, 2011 - Page 2 News List


A : Kyle, there are not very many daily calls among your group’s customer service representatives? Why is that?

B : I am guessing that everyone’s spending too much time on each call, which has decreased the number of calls being answered.

A : I think you should also check the system’s call record to see if anything hasn’t been recorded.

A : Kyle,你們這一組客服人員的單日接聽電話數量,怎麼會這麼低?

B : 我推測可能是每一位同事花在每一通電話的通話時間太長,導致接聽數量減少。

A : 我覺得你應該同時去檢查話務系統,是否有漏掉沒有紀錄到。

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