A : Kyle, there are not very many daily calls among your group’s customer service representatives? Why is that?
B : I am guessing that everyone’s spending too much time on each call, which has decreased the number of calls being answered.
A : I think you should also check the system’s call record to see if anything hasn’t been recorded.
A : Kyle，你們這一組客服人員的單日接聽電話數量，怎麼會這麼低？
B : 我推測可能是每一位同事花在每一通電話的通話時間太長，導致接聽數量減少。
A : 我覺得你應該同時去檢查話務系統，是否有漏掉沒有紀錄到。