The recession among Taiwanese tourism agencies dependent on low-cost Chinese group tours highlights a flawed business model and a lack of diversity in their consumer base, senior members of the Tourist Guide Association said.
Government aid packages are not likely to have a lasting effect without structural reforms in the industry, they said.
A common business model for such agencies — known as “one dragon” services — is to attract Chinese travelers with at-cost or at-loss fees, then try to make a profit by taking the tour groups to inexpensive hotels, restaurants and shops, and taking a cut from the proceeds of each venue, industry sources said.
The model was designed to take advantage of the phenomenal growth in Chinese tourism that occurred under former president Ma Ying-jeou’s (馬英九) administration, but the recent decline in group tours amid Beijing-imposed restrictions has raised serious doubts about its sustainability, the sources said.
According to the government, from 2008 to 2009, the number of Chinese tourists rose from 329,000 to 972,000. The number of Chinese visitors increased annually by about 600,000 before reaching a peak last year of 4,184,100.
Out of the 400 agencies in Taiwan that primarily serve Chinese tour groups, about 100 depend on such groups, and it is estimated that 4,000 buses had been purchased in the past eight years by bus lines catering to Chinese group tours, government records show.
Four hundred new hotels have opened since 2008 — the equivalent of 39,000 rooms — 243 in the past two years alone, the records show.
However, as the Chinese tourism boom dwindled, Tourist Guide Association chairman Wu Yong-yi (伍永益) and director Huang Kuan-chung (黃冠中) said that the business model it encouraged did little to improve the income or labor conditions of industry employees and retarded the growth of service quality.
Over the past eight years, even as business boomed, pay for tour guides and bus drivers deteriorated, with guides who used to receive between NT$1,000 and NT$2,000 (US$32 and US$64) per tour now getting between NT$500 and NT$800, Huang said.
Of the 50,000 Chinese-language tour guides who have been certified by the Examination Yuan since 2008, only about 29,000 are still working in the industry, and just 2,000 actually lead tour groups, averaging no more than two tours per month, Wu said.
To rescue the tourism industry, structural reforms in its business model, diversification of its customer base, and improvements to the labor conditions and pay are urgently needed, Wu and Huang said.
According to Wu, the industry needs to entice more Taiwanese to travel domestically, by making better use of cultural heritage sites and natural attractions, and improving the quality of service to the level of models used for international tour groups.
The government also need to loosen the restrictions on employing Chinese-language certified guides on overseas tours, so that they might lead tours to Southeast Asia with the help of locally employed translators, as guides fluent in Southeast Asian languages are scarce, Wu said.
“The government’s proposal to inject NT$30 billion into the tourism industry can keep the industry on life support, but it will not solve its underlying problems. Those funds will fall to the hands of tour agency and bus line bosses, but not the tour guides or drivers they employ, and certainly none will go toward improving the quality of service in the industry,” Huang said.
The government should instead invest in enhancing the quality of tourism, by building better attractions and weaning the industry off its addiction to the “one dragon” model, Huang said.
The government should consider using the money to attract internationally renowned theme parks or other tourism-oriented businesses to Taiwan, he said.
The CIA has a message for Chinese government officials worried about their place in Chinese President Xi Jinping’s (習近平) government: Come work with us. The agency released two Mandarin-language videos on social media on Thursday inviting disgruntled officials to contact the CIA. The recruitment videos posted on YouTube and X racked up more than 5 million views combined in their first day. The outreach comes as CIA Director John Ratcliffe has vowed to boost the agency’s use of intelligence from human sources and its focus on China, which has recently targeted US officials with its own espionage operations. The videos are “aimed at
STEADFAST FRIEND: The bills encourage increased Taiwan-US engagement and address China’s distortion of UN Resolution 2758 to isolate Taiwan internationally The Presidential Office yesterday thanked the US House of Representatives for unanimously passing two Taiwan-related bills highlighting its solid support for Taiwan’s democracy and global participation, and for deepening bilateral relations. One of the bills, the Taiwan Assurance Implementation Act, requires the US Department of State to periodically review its guidelines for engagement with Taiwan, and report to the US Congress on the guidelines and plans to lift self-imposed limitations on US-Taiwan engagement. The other bill is the Taiwan International Solidarity Act, which clarifies that UN Resolution 2758 does not address the issue of the representation of Taiwan or its people in
US Indo-Pacific Commander Admiral Samuel Paparo on Friday expressed concern over the rate at which China is diversifying its military exercises, the Financial Times (FT) reported on Saturday. “The rates of change on the depth and breadth of their exercises is the one non-linear effect that I’ve seen in the last year that wakes me up at night or keeps me up at night,” Paparo was quoted by FT as saying while attending the annual Sedona Forum at the McCain Institute in Arizona. Paparo also expressed concern over the speed with which China was expanding its military. While the US
SHIFT: Taiwan’s better-than-expected first-quarter GDP and signs of weakness in the US have driven global capital back to emerging markets, the central bank head said The central bank yesterday blamed market speculation for the steep rise in the local currency, and urged exporters and financial institutions to stay calm and stop panic sell-offs to avoid hurting their own profitability. The nation’s top monetary policymaker said that it would step in, if necessary, to maintain order and stability in the foreign exchange market. The remarks came as the NT dollar yesterday closed up NT$0.919 to NT$30.145 against the US dollar in Taipei trading, after rising as high as NT$29.59 in intraday trading. The local currency has surged 5.85 percent against the greenback over the past two sessions, central
RSS