The nation's long-awaited high speed railway began operation yesterday, marking a milestone in the nation's transportation history amid safety concerns and spotty ticketing service.
The new rail system service started with two trains departing from the line's northern stop in Banciao (板橋), Taipei County, and its southern stop in Tsoying (左營), Kaohsiung City, at 7am sharp.
Both trains traveled at a maximum speed of 300kph and arrived at their destinations at 8:30am, cutting normal train travel time by two-and-a-half-hours.
The section between Taipei and Banciao stations is still under construction. The high-speed rail service has been delayed since the end of October last year owing to problems with its core electrical system.
Undaunted by problems with the ticketing service because of a system malfunction, most passengers were excited to board the trains and satisfied with the ride.
"Despite some small problems, the situation remained under control [and we should be able] to solve [the problems] soon," Arthur Chiang (江金山), spokesman for Taiwan High Speed Rail Corp (THSRC, 台灣高鐵), the operator of the bullet train, said yesterday.
THSRC is in charge of operating the build-operate-transfer (BOT) railway project for 35 years before it is turned over to the government's control.
The company has been making surveys of passengers after each ride and has not yet received any major complaints, Chiang said.
Some passengers complained that they found their seats were already taken and were forced to take the next train.
THSRC announced on Thursday that it had found a glitch in the booking system that led to double bookings on 831 seats.
To solve the overbooking problem, THSRC provided an additional eight trains to carry those passengers, as well as offering each passenger a free ticket.
The company's solution has drawn criticism, however, as the Ministry of Transportation and Communications approved the operation of only 19 trains running in each direction per day.
Chiang defended the company's actions, saying the trains were needed to serve the needs of the 831 passengers and that the provisional dispatch was approved by the Bureau of High Speed Rail.
As THRSC had conducted intensive test-runs before the service's launch, the operation of the additional trains should not be a cause for concern, he said.
The company estimated that more than 30,000 people would be departing or arriving at the Banciao Station on the first day of its service.
The launch of the new railway system came amid numerous complaints over the past few days about ticket sales. To pacify consumers, THSRC said on Thursday that it would extend the half-priced fares until Jan. 19.
In Taichung, however, the service's launch was marred by conflict between representatives of a consumer advocacy group and an unidentified group of 20 people.
The group of 20 surrounded volunteers representing the Consumers' Foundation in the morning, snatching and destroying the posters and threatening them.
The foundation yesterday had dispatched volunteers and employees to the high-speed rail system's stations in Banciao, Taichung and Tsoying to advise passengers not to take the new transportation means before safety concerns were eased.
The conflict in Taichung nearly led to physical clashes, with a man in the Taichung station shouting at the foundation's representative: "Chinese dogs. Go back to China."
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