Thousands of flights across the US were canceled or delayed on Wednesday after a government system that offers safety and other information to pilots broke down, stranding some planes on the ground for hours.
The White House said there was no evidence that a cyberattack triggered the outage, which upended travel plans for millions of passengers.
US President Joe Biden said he directed the US Department of Transportation to investigate.
Photo: AFP
The breakdown showed how much US air travel depends on an antiquated computer system that generates alerts called NOTAMs — or Notice to Air Missions — to pilots and others.
Before a flight takes off, pilots and airline dispatchers must review the notices, which include details about weather, runway closures or construction and other information that could affect the flight.
The system was once telephone-based, with pilots calling dedicated flight service stations for the information, but it has moved online.
The NOTAM system broke down late on Tuesday and was not fixed until mid-morning on Wednesday, leading to more than 1,200 flight cancelations and more than 8,500 delays by early afternoon on the US east coast, flight-tracking Web site FlightAware said.
Even after the US Federal Aviation Administration (FAA) lifted the order grounding planes, the chaos was expected to linger.
More than 21,000 flights were scheduled to take off on Wednesday in the US, mostly domestic trips, and about 1,840 international flights expected to fly to the US, according to aviation data firm Cirium.
Airports in Chicago, Los Angeles, New York and Atlanta saw 30 to 40 percent of flights delayed.
“There was a systems issue overnight that led to a ground stop because of the way safety information was moving through the system,” US Secretary of Transportation Pete Buttigieg told a news conference.
Although the problem was soon fixed, he said that travelers could expect to see some effects “rippling through the system.”
Buttigieg said his agency would try to learn why the NOTAM system went down.
Longtime aviation insiders could not recall an outage of such magnitude caused by a technology breakdown. Some compared it to the nationwide shutdown of airspace after the Sept. 11, 2001, terrorist attacks.
“Periodically there have been local issues here or there, but this is pretty significant historically,” said Tim Campbell, a former senior vice president of air operations at American Airlines and now a consultant in Minneapolis.
Campbell said there has long been concern about the FAA’s technology, and not just the NOTAM system.
Many of those systems “are old mainframe systems that are generally reliable, but they are out of date,” he said.
John Cox, a former airline pilot and aviation safety expert, said there has been talk in the aviation industry for years about trying to modernize the NOTAM system, but he did not know the age of the servers that the FAA uses.
“I’ve been flying 53 years. I’ve never heard the system go down like this,” Cox said. “So something unusual happened.”
According to FAA advisories, the NOTAM system failed at 8:28pm on Tuesday, preventing new or amended notices from being distributed to pilots.
The FAA resorted to a telephone hotline to keep departures flying overnight, but as daytime traffic picked up, the phone system became overwhelmed.
The FAA ordered all departing flights grounded early on Wednesday morning, affecting all passenger and cargo flights. Some medical flights could get clearance, and the outage did not affect any military operations.
Biden said that he was briefed by Buttigieg.
Buttigieg said that “safety is going to be our north star, as it always is.”
“We are now pivoting to focus on understanding the causes of the issue,” he said.
European flights into the US appeared to be largely unaffected. Carriers including Ireland’s Aer Lingus and Germany’s Lufthansa said their schedules were unaffected.
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