Starting from the middle of next month, people receiving international calls on landlines, regardless of the country the calls are from, would first hear a seven-
second warning that the call might be a scam, the National Communications Commission (NCC) said yesterday.
Some mobile phone users would also hear the same warning whenever they receive phone calls from numbers that begin with (+886 9), the commission said, as the government steps up measures to curb phone scams.
Photo: Ting Yi, Taipei Times
In May, Chunghwa Telecom, which operates 93 to 94 percent of the landline market, was first asked to intercept calls with phone numbers beginning with (+886 0) to (+886 9).
After Taiwan Statebuilding Party member Wu Hsin-tai (吳欣岱) complained that she had received a scam call that did not begin with any of the identified numbers, the telecom then blocked numbers that do not begin with valid country codes.
Last month, the telecom’s landline service subscribers began hearing a seven-second warning about scam calls whenever they received a call that begins with (+886 9).
“Starting from the middle of next month, people who receive international calls on landlines would all hear the warning, regardless of what the country codes are,” NCC Vice Chairman and spokesman Wong Po-tsung (翁柏宗) told reporters at the commission’s weekly news conference.
Chunghwa Telecom originally planned to offer the same service to its mobile phone service subscribers at the end of October, but it is now aiming to make the service available in the middle of next month, following a stress test next week.
Taiwan Mobile and Far EasTone Telecommunications are scheduled to offer the same service to their mobile phone users at the end of next month or the beginning of October, he said.
In June, an average of 330,000 phone calls beginning with (+886 9) were recorded per day, the commission said, citing data provided by Chunghwa Telecom.
When the service was launched on July 17, the number dropped to 185,000 on that day, it said.
Of the connected calls, 8,700 were hung up before receivers finished listening to the alert. There were about 19,000 calls where receivers continued the communication after listening to the alert.
On July 18, the number of (+886 9) phone calls decreased to 120,000. Of the connected calls, 3,400 were disconnected soon after the alerts were heard. There were only about 8,500 calls where receivers continued the communication after listening to the alert, the commission said.
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