Taiwan Taoyuan International Airport won a total of 11 awards from UK-based consultancy firm Skytrax this year, including world’s best airport staff service and best airport staff in Asia.
Taiwan took second place in airport immigration, up from the third place last year.
It was also ranked No. 3 among the airports with passenger volume of between 30 million and 40 million per year, up from No. 4 last year.
The nation’s ranking also climbed from No. 10 last year to No. 4 this year in airport security. A similar improvement was seen in the category of baggage delivery, with the ranking rising from No. 9 last year to No. 4 this year. Taiwan’s international transit airport ranking also rose from No. 9 last year to No. 4 this year.
Skytrax ranked Taoyuan airport the ninth-best airport in Asia and No. 17 in the Top 100 airports around the world, up from No. 10 and No. 18 respectively.
In addition, the airport was ranked No. 8 for airport leisure amenities and No. 9 for airport shopping.
“The category of airport staff evaluates the service quality experienced by travelers in the airport, which is the most important part of the airport experience,” Taoyuan International Airport Co (TIAC) said in a statement, adding that the evaluations focus on service efficiency and the attitudes of service personnel at the airlines’ check-in counters, security and immigration, as well as the shopping and dining areas.
“The fact that Taoyuan airport can win these two top prizes in terms of the airport staff service shows the airport offers world-class service quality, and Taiwan’s soft power is recognized by the international community,” the airport company said.
According to the TIAC, Skytrax gathered 12.85 million questionnaires from travelers from 110 countries, covering 410 airports around the world.
The UK-based consultancy firm does not charge the airports for participating in the airport surveys, nor does the company accept sponsorships from the airports.
To participate in the survey, travelers fill in questionnaires online. As such, the awards given by Skytrax are called the “Passengers Choice Awards.”
Death row inmate Huang Lin-kai (黃麟凱), who was convicted for the double murder of his former girlfriend and her mother, is to be executed at the Taipei Detention Center tonight, the Ministry of Justice announced. Huang, who was a military conscript at the time, was convicted for the rape and murder of his ex-girlfriend, surnamed Wang (王), and the murder of her mother, after breaking into their home on Oct. 1, 2013. Prosecutors cited anger over the breakup and a dispute about money as the motives behind the double homicide. This is the first time that Minister of Justice Cheng Ming-chien (鄭銘謙) has
Ferry operators are planning to provide a total of 1,429 journeys between Taiwan proper and its offshore islands to meet increased travel demand during the upcoming Lunar New Year holiday, the Maritime and Port Bureau said yesterday. The available number of ferry journeys on eight routes from Saturday next week to Feb. 2 is expected to meet a maximum transport capacity of 289,414 passengers, the bureau said in a news release. Meanwhile, a total of 396 journeys on the "small three links," which are direct ferries connecting Taiwan's Kinmen and Lienchiang counties with China's Fujian Province, are also being planned to accommodate
TRANSPORT CONVENIENCE: The new ticket gates would accept a variety of mobile payment methods, and buses would be installed with QR code readers for ease of use New ticketing gates for the Taipei metro system are expected to begin service in October, allowing users to swipe with cellphones and select credit cards partnered with Taipei Rapid Transit Corp (TRTC), the company said on Tuesday. TRTC said its gates in use are experiencing difficulty due to their age, as they were first installed in 2007. Maintenance is increasingly expensive and challenging as the manufacturing of components is halted or becoming harder to find, the company said. Currently, the gates only accept EasyCard, iPass and electronic icash tickets, or one-time-use tickets purchased at kiosks, the company said. Since 2023, the company said it
BITTERLY COLD: The inauguration ceremony for US president-elect Donald Trump has been moved indoors due to cold weather, with the new venue lacking capacity A delegation of cross-party lawmakers from Taiwan, led by Legislative Speaker Han Kuo-yu (韓國瑜), for the inauguration of US president-elect Donald Trump, would not be able to attend the ceremony, as it is being moved indoors due to forecasts of intense cold weather in Washington tomorrow. The inauguration ceremony for Trump and US vice president-elect JD Vance is to be held inside the Capitol Rotunda, which has a capacity of about 2,000 people. A person familiar with the issue yesterday said although the outdoor inauguration ceremony has been relocated, Taiwan’s legislative delegation has decided to head off to Washington as scheduled. The delegation
RSS