Taiwan Taoyuan International Airport, the nation’s main gateway, became the world’s 24th-best-performing airport late last year after taking steps to improve its facilities, airport authorities said yesterday.
The airport climbed 17 places in the Airports Council International’s airport service quality (ASQ) world rankings in the fourth quarter of last year, after improving its luggage carts, refurbishing its restaurants and lowering food prices and service charges, the airport said.
ASQ, a leading benchmarking tool, is designed to help participating airports measure their improvements year-on-year, as well as a benchmark against their peers worldwide, according to the Washington-based council.
In the 36 service-related parameters that the ASQ customer feedback covers for the world rankings of 151 participating airports, Taiwan Taoyuan was ranked among the top 10 in 21 categories, airport officials said.
The parameters provide a broad basis for comparing service expectations and passenger ratings of service delivery.
The airport will continue striving to improve other categories that have room for improvement, including the entry/exit handling speed of passengers and cargo, the airport said.
The airport ranked 26th in the council’s ASQ world survey for the whole of last year, up one spot from the previous year.
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