A Chinese Nationalist Party (KMT) Taipei city councilor yesterday condemned Taipei EasyCard Corp for ignoring cardholders’ rights by charging for statements, urging the company to offer free statements as other credit card companies do.
Cardholders have been able to use the EasyCard as a debit card at four major convenience stores and more than 10,000 shops since April 1. Cardholders are able to check the latest six transactions for free on machines at MRT stations, but it costs at least NT$20 to print out the statements.
KMT Taipei City Councilor Lee Yen-hsiu (李彥秀) yesterday said she received many complaints from parents who wanted to check their children’s EasyCard statements.
While online statements are free, it costs NT$20 to print the statements from the previous two months and NT$100 to check statements from beyond that period.
“Many parents store value for kids to use the EasyCard for small-amount purchases because they feel it’d be safer than giving them credit cards. It’s disappointing to realize that the company does not make cardholders’ interests a priority,” she said.
The Financial Supervisory Commission approved Taipei EasyCard Corp’s application to use the card as an electronic cash card in January, making it the first company to issue electronic cash cards since the legislature passed the Act on Issuance and Management of Electronic Monetary Cards (電子票證發行管理條例) last year.
The EasyCard, which was used only for public transportation before, can now be used to pay for purchases of NT$1,000 or less per transaction, with a daily cap of NT$3,000. Users are able to store as much as NT$10,000 on their EasyCard.
Lee called on the company to offer free statements to cardholders and increase the number of inquiry machines.
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