Sun, May 01, 2022 page9

• Netflix now has to compete with the real world

  • By Lara Williams / Bloomberg Opinion
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  The streaming wars took a savage turn this past week. Netflix’s earnings report disappointed investors. CNN+ dropped out of the game entirely, just a month after launching. The result has been a wave of brutal sell-offs, making Netflix the worst-performing member of the S&P 500 this year to date.

  Here is the data point that likely wiped out billions of dollars of value: A decade of seemingly perpetual growth came to a halt with the loss of about 200,000 subscribers. You might need to grab a magnifying glass to see them, because ultimately that is just a 0.09 percent decline.

  Had it been an increase, rather than a decrease, the move would far more likely have been reported as “static,” rather than a devastating plunge. So why has the market freaked out so much over a rounding error?

  Finance writer John Authers said that it is likely a combination of the human aversion to loss of any kind and low confidence in valuations. With the perception that Netflix offered never-ending growth erased, so too has its valuation premium.

  To be fair, Netflix also expects things to get worse next quarter.

  So why are people ditching their Netflix subscriptions?

  It might partly be a product problem.

  “Netflix has stopped meaningfully differentiating itself from its competitors over the last two years,” former Hulu head of content acquisition Alex Kruglov told Roy Bahat, head of Bloomberg Beta, in a recent Twitter Spaces interview. “Great competitors like Disney+, HBO Max, Apple and Amazon are putting out phenomenally good shows, so having a distinct place that has truly great shows is no longer a Netflix differentiator. Having a lot of stuff is no longer a differentiator — Amazon has that, too, and when it comes to user experience, everyone essentially looks exactly the same.”

  Just before the Netflix news broke, market research firm Kantar found that in the UK, more than 1.5 million people canceled memberships to streaming services during the first quarter of this year. About one-third of those cancelations can be traced back to the cost-of-living crisis. With inflation forcing prices of everything from food to energy up, streaming is increasingly an unaffordable luxury for many.

  In contrast, consumer giants P&G and Nestle have had a good quarter, despite Nestle raising prices by the most in about 15 years. After all, while bingeing season 5 of Selling Sunset is optional, people need to eat and wash their hair.

  Still, Andrea Felsted, who reports on consumer and retail industries, writes that Netflix’s experience offers a warning: Although people are still purchasing beers and baby wipes for now, if things tighten up even more, there is a risk fancy condiments will be the first thing out of the shopping basket.

  A recent survey found that most consumers plan to cut back on dining out, entertainment and premium groceries. One-quarter would economize on streaming services.

  Netflix hopes to claw its way back into people’s lives by breaking its own taboo and adding a cheaper, ad-supported subscription option.

  Tech writer Trung Phan said there is a better way: Netflix could create more value by getting into apps. Theoretically, someone could create a Netflix-branded fitness app. Netflix could promote it to users who watch fitness-related content. It could extend that model across verticals to create an entire app ecosystem, which some would call a “content fortress.”

  Entertainment business writer David Wainer said Netflix should get over its aversion to live sports. In preferring to make sports-adjacent content such as its Formula 1 documentary Drive to Survive, Netflix is handing the win on that segment to Disney, which owns ESPN.

  Netflix is also continuing its push into video games, acquiring three game developers in just six months. Video games are a far more lucrative section of the entertainment industry, so it is easy to see the appeal. The news no doubt puts others in the streaming game on edge.

  CNN+ did not survive the week, and the shares of Spotify, Disney and Paramount — to name just a few — also declined. There is at least one app hoping to escape falling trap to the same forces.

  Deezer, a music streaming rival to Spotify, is set to be bought by a blank-check firm for an enterprise value of US$1.2 billion. That valuation works out to more than double last year’s revenue, slightly above Spotify’s current stock-market valuation. Is that a little too optimistic?

  Bloomberg’s Lionel Laurent writes that while there are points in Deezer’s favor, it would also have to overcome another challenge facing the industry: the attention recession.

  So far video streaming appears to have built on the COVID-19 bump, but consultancy MiDIA has seen total attention hours devoted to entertainment time falling. With COVID-19 fears receding and people exploring the world again, perhaps the real world will start competing more effectively for people’s time — and cash — again.

  Now, I am stepping outside — after just one more episode.

  Lara Williams manages Bloomberg Opinion’s social media channels.
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